Rubid Gonzales

• Greet patients
• Schedule, confirm, and reschedule patient appointments
• Check patients in while ensuring accurate patient information
• Answer phone calls, respond to patient questions, and communicate appointment information
• Explain treatment plans, procedures, and financial options
• Coordinate new patient consultations and follow up appointments
• Verify insurance eligibility
• Work closely with dentists, dental assistants, orthodontists, orthodontist assistants, and front office team to ensure smooth patient flow
• Maintain patient confidentiality and HIPAA regulations
• Engage in meetings
• Keep patient records up to date and accurate

Internship (Completed 97.5 hours)
Nurses Station:
• Assisted nursing staff in providing high quality patient
care by assisting vital sign checks
• Picking up phone calls
• Developed strong communication skills by interacting
with patients and their families
Lunch/Dinner Shifts:
• Contributed to the food service team by preparing
and serving nutrition meals to patient and staff
• Adhering to dietary guidelines and safety protocols

• Makes daily rounds to assigned Nursing Units to take patients orders
• Communicates with staff and patients
• Assists patients in choosing meal options based on their specified diet
• Accurately serving trays making sure it is delivered to the correct patient and at the designated time
• Answers phone calls from nursing units calling to make any last-minute changes to patients’ diets/other concerns
• Knowledge of all therapeutic diets

• Conducted cash and credit transactions
• Cleaned the store and organized merchandise
• Assembled custom orders from customers
• Assisted customers with any customer service issues
• Served meals and orders to customers
• Key technologies used: Cash register
• Ensure a memorable visit by welcoming customers
• Resolved customer needs using professionalism and sensitivity
• Teamwork is key to best satisfy customers and restaurant needs
• Maintain area stocked
• Recommending products

• Operating fryers
• Assisting in the kitchen
• Maintaining a clean and sanitary environment
• Food preparation
• Appropriately packaging all food items for delivery