Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
References
Timeline
Generic

Marshante' Taylor

Byram,MS

Summary

Dedicated and hardworking professional with a strong work ethic. Committed to going above and beyond to complete tasks efficiently. Punctual and flexible, willing to put in extra hours to meet deadlines. Thrives both in team environments and when working independently.

Overview

19
19
years of professional experience

Work History

Customer Account Executive

Comcast
Madison, USA
10.2011 - Current
  • Troubleshooting Comcast customers devices and scheduling technicians to go out and fix customer offline devices
  • Conduct good customer service
  • Assisting agents through chat with appointments, order support, error messages in billing and supervisor escalations
  • Assisting agents through chats with appointments, order support, overrides, and Supervisor escalations
  • Troubleshooted Tier 2 tickets created by front line agents

Hostess

Cracker Barrel
Pearl, USA
05.2007 - 01.2012
  • Greet and seat guests
  • Train new hires and conduct good customer service

Server

Cracker Barrel
Pearl, USA
05.2007 - 01.2012
  • Greet guest and process food orders
  • Conduct good customer service

Sales Associate

Italian Jewelry
Jackson, USA
10.2006 - 07.2007
  • Inventory management and customer service

Work-study Student/Receptionist

Jackson State University
02.2006 - 05.2007
  • Answered telephone, filing, copying, and customer service errands

Education

Master Of Science - Administration of Justice and Security

University Of Phoenix
Phoenix, AZ
02.2011

Bachelor of Science - Political Science

Jackson State University
Jackson, MS
05.2008

Skills

  • Acquiring and retaining customers
  • Product and service knowledge
  • Company ambassador
  • Company promotion
  • Troubleshooting Techniques
  • Sales

Accomplishments

  • Dean's List Scholar
  • National Society of Leadership and Success
  • National Political Science Honor Society
  • National Criminal Justice Honor Society

Projects

Drug Abuse Prevention National Society of Leadership and Success

References

Available upon request

Timeline

Customer Account Executive

Comcast
10.2011 - Current

Hostess

Cracker Barrel
05.2007 - 01.2012

Server

Cracker Barrel
05.2007 - 01.2012

Sales Associate

Italian Jewelry
10.2006 - 07.2007

Work-study Student/Receptionist

Jackson State University
02.2006 - 05.2007

Master Of Science - Administration of Justice and Security

University Of Phoenix

Bachelor of Science - Political Science

Jackson State University

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Marshante' Taylor