Hi, I’m
MARSHA R. KUIPERS
Lees Summit,MO
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Kansas CNA Aid#270744
Overview
23
years of professional experience
1
Certification
Work History
HyVee
Customer Service Associate
08.2019 - 11.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
WALGREENS
Retail Associate
11.2015 - 07.2019
Job overview
- Daily shift duties consist of handling cash and responsible for own till, providing customer assistance and daily cleaning and inventory.
STAPLES
Sales Tech Associate
11.2013 - 04.2014
Job overview
- Responsible for inside sales for new and existing customers
- Responsible for sales and setup for new cellular devices and upgrade existing devices
- Performed day to day sales in tech services such as routers, printers, pc related items and cellular accessories sales
- Guide customers through purchasing decision, activation process, and educate customers about account.
RADIOSHACK
Wireless Sales Associate
08.2012 - 11.2013
Job overview
- Handled day to day needs of customer sales
- Signed up customers for new cellular service, sold cell phones for new service and existing customers
- Sold and advised and regular store merchandise such as electronics, pcs, and parts
- Advised and sold cellular phone accessories.
VERIZON WIRELESS
Senior Customer Service Representative
10.2004 - 05.2012
Job overview
- Handle large volume of calls daily
- Provide first call resolution to customers issue
- Provide basic and advanced troubleshooting for issues with customers devices
- Expanded knowledge of Broadband cards and servicesyears' experience with this company, from customer service rep and then advancing directly to senior coordinator
- Provide hands on help in guidance of new hire representatives in taking calls.
SPRINT PCS
Retail Sales Representative/Business Services Specialist II
05.2001 - 02.2004
Job overview
- Responsible for inside sales for new and existing customers
- Guide customers through purchasing decision, activation process, and educate customer on their purchase
- Build customer accounts in billing system, and educate customers about account
- Achieve a minimum of 100% sales quota on a monthly basis while maintaining churn rate at a minimum.
Education
Kansas City Kansas Community CollegeKansas City, KS
Associate of Science from Nursing
03.2025
Skills
- Call Triaging
- Creating Accounts
- Administrative and Office Support
- Cash Reconciliation
- Strong Telephone Etiquette
- Sales Contracts
- Patient Care and Safety
- Medical Records Management
- Empathy and Compassionate Care
- Medical Histories and Vital Statistics
- Client Documentation
- Patient-Focused Care
Certification
- CNA - Certified Nursing Assistant Verification #270744
- BLS - Basic Life Support issued 12/7/23 exp 12/25
Timeline
Customer Service Associate
HyVee
08.2019 - 11.2023
Retail Associate
WALGREENS
11.2015 - 07.2019
Sales Tech Associate
STAPLES
11.2013 - 04.2014
Wireless Sales Associate
RADIOSHACK
08.2012 - 11.2013
Senior Customer Service Representative
VERIZON WIRELESS
10.2004 - 05.2012
Retail Sales Representative/Business Services Specialist II
SPRINT PCS
05.2001 - 02.2004
Kansas City Kansas Community College
Associate of Science from Nursing