Marshawn Frasier
Stockton,CA
Summary
Dynamic front desk professional with extensive experience at Anaheim Garden Majestic Hotel, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through efficient check-in processes and effective communication. Skilled in cash handling and front office management, fostering a welcoming environment that promotes repeat business.
Overview
1
1
Certification
Work History
Front Desk Agent
Anaheim Garden Majestic Hotel in Anaheim California
03.2017 - 2024
- Greeted and assisted guests upon arrival, enhancing overall customer experience.
- Managed phone inquiries and reservations using Hilton's property management system.
- Facilitated check-in and check-out processes, ensuring timely service for guests.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Provided information on hotel services, local attractions, and dining options to guests.
- Monitored lobby area for cleanliness and organization, promoting a welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Maintained accurate records of reservations and billing information for internal tracking.
- Coordinated room assignments, optimizing occupancy to enhance guest satisfaction.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Receptionist
IPaint
09.2000 - 2022
- Handled incoming calls, ensuring prompt and accurate communication with clients.
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Maintained appointment schedules, coordinating meetings for staff and clients effectively.
- Assisted in administrative tasks, including data entry and filing documents accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Education
Associate of Science - Automotive Engineering /communication
Longbeach City College
Long Beach, CA06-2016
GED -
Alaska Community College of Seldovia
Seldovia, AK06-1996
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Hospitality services
Time management
Guest relations
Credit and cash payments
Hospitality service expertise
Oral and written communications
Guest accommodations
Listening skills
Front desk management
Administrative skills
Front office support
Room assignments
File management
Hospitality best practices
Certification
Associates in science and otto mechanics in auto body general knowledge and general education from a university in a college.
Work Preference
Work Type
Full TimeGig WorkContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Front Desk Agent
Anaheim Garden Majestic Hotel in Anaheim California
03.2017 - 2024
Receptionist
IPaint
09.2000 - 2022
Associate of Science - Automotive Engineering /communication
Longbeach City College
GED -
Alaska Community College of Seldovia