Marshawna Johnson
Boardman
Summary
Motivated and dependable Customer Service Representative, Appointment Setter, and Manager's Assistant with proven success in both remote and on-site work environments. Skilled in managing communications, scheduling, and data tracking while maintaining a high level of accuracy and professionalism. Recognized for strong multitasking, organizational, and time management skills that ensure efficient operations and deliver exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Manager's Assistant
Summer Garden Manufacturing
Boardman
02.2022 - 08.2025
- Coordinated logistics inspections by handling high-volume inbound and outbound calls and serving as the primary liaison with external vendors.
- Assisted management with daily production operations, ensuring smooth workflow and execution of administrative tasks.
- Generated weekly production reports that management leveraged to improve oversight and reduce logistical inspection scheduling errors.
- Maintained quality and safety compliance across all production processes, contributing to an efficiently run and secure environment.
Appointment Setter
Confidential Employer
03.2020 - 01.2022
- Smashed weekly metrics by exceeding appointment setting goals by an average of 20%, operating entirely within a fast-paced remote environment.
- Scheduled and confirmed appointments for sales representatives through high-volume calls and emails.
- Managed client communication and follow-up using CRM and scheduling tools.
- Provided detailed, accurate updates to sales staff and maintained professional correspondence.
Customer Service Representative (Remote, Overnight, Part-Time)
Yahoo
01.2018 - 01.2020
- Managed a high volume of customer inquiries via chat and email, expertly resolving complex account, billing, and service issues.
- Maintained consistently high customer satisfaction (CSAT) scores by providing accurate information and effective, first-call resolutions.
- Accurately processed sensitive customer requests and payments through internal systems, adhering to strict confidentiality protocols.
- Leveraged strong time management and multitasking skills to achieve productivity goals in an independent, remote, and overnight setting.
Forklift Operator
Delphi
Warren
01.2013 - 08.2018
- Optimized production workflow by safely and efficiently transporting time-sensitive materials to and from designated areas.
- Managed organized inventory areas and conducted routine checks to ensure 100% adherence to all federal and company safety standards.
Education
High School Diploma -
Life Skills Center of Youngstown
Skills
- Remote Customer Support
- Appointment Scheduling
- CRM & Data Entry
- Virtual Communication
- Time Management
- Email & Chat Support
- Problem Resolution
- Organizational Skills
- Microsoft Office (Word, Excel)
- KPI Tracking
- Quality Assurance
- Logistics Coordination
Timeline
Manager's Assistant
Summer Garden Manufacturing
02.2022 - 08.2025
Appointment Setter
Confidential Employer
03.2020 - 01.2022
Customer Service Representative (Remote, Overnight, Part-Time)
Yahoo
01.2018 - 01.2020
Forklift Operator
Delphi
01.2013 - 08.2018
High School Diploma -
Life Skills Center of Youngstown