Marshea Gordon
Long Beach,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Uber Eats
08.2022 - 02.2023
- Delivered packages 7 days a week to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements..
Food Service Worker
Knott's Berry Farm
02.2015 - 10.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Server
Country Villa Wilshire
10.2012 - 02.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained 3 main clean and organized dining areas to uphold restaurant hygiene standards.
Receptionist
C And O Automotive
05.2008 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
GED -
Woodrow Wilson Senior High School
Los Angeles, CA06.2008
Skills
- Vehicle Maintenance
- Safe Driving
- Valid Driver's License
- Safe Driving Record
- Vehicle Cleaning and Maintenance
- Safe Food Handling
- Cleaning and Sanitation
- Menu Memorization
- Multitasking
- Guest Engagement
- Food Running
- Food Delivery
- Supply Restocking
- Table Bussing
- Data Entry
- File Management
Timeline
Delivery Driver
Uber Eats
08.2022 - 02.2023
Food Service Worker
Knott's Berry Farm
02.2015 - 10.2018
Server
Country Villa Wilshire
10.2012 - 02.2013
Receptionist
C And O Automotive
05.2008 - 07.2010
GED -
Woodrow Wilson Senior High School
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