Marshea McCullers
Phenix City,AL
Summary
Organized & highly motivated professional, experienced in providing administrative support & service coordination within diverse, fast-paced environments. Offers a work ethic that consists of taking initiative, applying critical thinking, and streamlining procedure to enhance the flow of the workplace.
Overview
2
2
years of professional experience
Work History
Patient Access Associate
Piedmont Columbus Regional
Columbus, GA
07.2023 - 05.2024
- Greeted patients with a smile and a warm welcome upon arrival
- Signed in & registered patients for lab work: verified demographics, insurance verification, employment status updates, obtained signatures of documents
- Scheduled or canceled appointments as needed
- Answered phones & transferred calls as needed
- Relayed information to relevant staff members
- Provided patients with liabilities due, and collected payments
- Adhered to HIPAA regulations while handling confidential patient information.
- Prepared end of shift volume reports & emailed to appropriate staff
Grocery Stocker
The Fresh Market
Columbus, GA
04.2022 - 05.2023
- Greeted customers and retrieved requested products to drive satisfaction.
- Stocked shelves with new merchandise and checked for outdated/damaged items.
- Faced products on shelves & displays to meet company policies.
- Replenished items to maintain stock availability.
- Resolved or assisted in handling routine customer concerns within established guideline.
- Maintained organization in back stock areas
Seasonal Stocker
Williams-Sonoma
Peachtree City, GA
11.2021 - 01.2022
- Scanned all shipments as delivered
- Ticketed and stocked merchandise in the stockroom or prepared for immediate distribution to the sales floor.
- Monitored incoming online orders to ensure orders were picked & packaged for pick up or shipping.
- Verified demographic information on orders being shipped; printed shipping labels
- Replenished any merchandise on the sales floor as needed.
- Assisted customers on sales floor when needed
Education
Associate of Applied Science - Music Industry Communications
Calhoun Community College
Decatur, AL05-2012
Skills
- Strong attention to detail
- Verbal & written communication
- Data Entry
- HIPPA Compliance
- Patient registration training
- Insurance verification
- Appointment scheduling
- Payment processing
- Strong work ethic
- Customer service
- EPIC
Timeline
Patient Access Associate
Piedmont Columbus Regional
07.2023 - 05.2024
Grocery Stocker
The Fresh Market
04.2022 - 05.2023
Seasonal Stocker
Williams-Sonoma
11.2021 - 01.2022
Associate of Applied Science - Music Industry Communications
Calhoun Community College