Ismael Timothee
Jonesboro,USA
Summary
Highly motivated employee with a strong desire to embrace new challenges and excel in the workplace. Known for exceptional interpersonal skills and ability to adapt to any situation. Consistently demonstrates a strong work ethic and unwavering commitment to delivering outstanding customer service. Proven track record of working effectively without supervision and quickly mastering new skills. Dedication to providing every customer or patient with a positive and memorable experience is unwavering. Pride in multitasking and time management abilities.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
Emory Healthcare
Atlanta, USA
01.2024 - Current
- Serve as the primary point of contact for patients, ensuring a seamless access experience to healthcare services
- Collaborate with clinical staff to facilitate patient engagement and support patient care coordination
- Provided feedback on customer satisfaction surveys
- Train and mentor new staff on patient access processes and customer service excellence
- Managed patient intake processes, including verification of personal and insurance information
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Obtained and updated patient personal and financial information
- Maintained compliance with HIPAA regulations to safeguard patient privacy.
- Managed and troubleshot patient portal accounts, providing entry-level helpdesk support.
Customer Service Professional
ModeOn Contact Center
Santo Domingo, Republica Dominicana
11.2019 - 05.2023
- Provided frontline customer support and assisted with product and service transactions through incoming calls and emails
- ·Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Navigated multiple computer systems and utilized search tools to find information
- Established customer accounts and maintained accurate records of current information.
- Documented customer interactions and transactions, capturing inquiry details and actions taken utilizing CRM system.
- Participated in ongoing professional development and training initiatives
Education
JOURNALISM & COMMUNICATION -
ISNAC School of Communication & Journalism
Port-au-Prince, HT07.2019
Skills
- HIPAA Compliance
- Telephone Etiquette
- Customer Support
- Multitasking
- Attention to Detail
- Strong problem-solving and analytical abilities
- Salesforce CRM
- Microsoft 365
- Teamviewer
- Slack
- AnyDesk
- Epic
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Patient Access Associate
Emory Healthcare
01.2024 - Current
Customer Service Professional
ModeOn Contact Center
11.2019 - 05.2023
JOURNALISM & COMMUNICATION -
ISNAC School of Communication & Journalism