MARSHEELA STINSON
Joliet,Illinois
Summary
Results-driven professional with 10+ years of experience in project management, compliance, and customer service. Skilled in managing complex processes, ensuring regulatory adherence, and delivering exceptional client support. Proven ability to streamline workflows, resolve issues, and build strong relationships with stakeholders. Seeking to leverage transferable skills in a new industry, bringing a strong work ethic, attention to detail, and a commitment to excellence. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Loan Processor III
Loandepot
06.2017 - Current
- Managed a high-volume pipeline of 40+ complex projects, ensuring timely and accurate completion while maintaining compliance with federal and state regulations
- Coordinated communication between multiple stakeholders (clients, contractors, and internal teams) to ensure alignment and resolve issues efficiently
- Streamlined documentation processes, reducing turnaround time by 20% through effective organization and prioritization
- Delivered exceptional customer service, fostering trust and long-term relationships with clients
- Developed and maintained detailed project plans, ensuring all milestones were met on time
Loan Opener
NuMark Credit Union
08.2015 - 06.2017
- Assisted clients in understanding complex terms and conditions, providing clear and concise explanations to support informed decision-making
- Collaborated with cross-functional teams to process applications efficiently, ensuring compliance with organizational and regulatory standards
- Verified and analyzed client data (income, credit reports, etc.) to ensure accuracy and completeness, minimizing errors and delays
- Maintained strong attention to detail while managing multiple tasks in a fast-paced environment
Loan Officer Assistant
Wells Fargo
05.2012 - 08.2015
- Managed a pipeline of 30+ projects, ensuring compliance with regulatory and organizational guidelines
- Coordinated with clients and external partners to gather and verify documentation, streamlining approval processes
- Conducted thorough reviews of contractor licenses and project documents to ensure compliance and project integrity
- Partnered with internal teams to ensure project requirements were met, setting up payments and tracking progress
Education
Master of Public Administration - Public Labor Relations
University of Illinois
05.2013
Bachelor of Arts - Political Science and Government
Eastern Illinois University
12.2009
Skills
- Workflow Optimization
- File Management Expertise
- Contract Evaluation
- Effective Time Allocation
- Regulatory Adherence
- Comprehensive Documentation Evaluation
- Fraud Prevention
- Relationship Building
- Effective Communication
- Proficient in Problem Resolution
- Information Verification
- Proficient Data Management
- Microsoft Office Suite
- Service-Oriented Mindset
Timeline
Loan Processor III
Loandepot
06.2017 - Current
Loan Opener
NuMark Credit Union
08.2015 - 06.2017
Loan Officer Assistant
Wells Fargo
05.2012 - 08.2015
Master of Public Administration - Public Labor Relations
University of Illinois
Bachelor of Arts - Political Science and Government
Eastern Illinois University
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