Mar'shell Rosado
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Sam's Club
Norman, OK
03.2020 - 12.2023
- Pick customer orders and load their cars.
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
Teller
IBC Bank
Oklahoma City, OK
02.2019 - 02.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Counted vault daily and completed money orders for the bank.
- Delivered exceptional service to customers in person or over telephone.
Shift Manager
Freddy's Frozen Custard & Steakburgers
Midwest City, OK
05.2018 - 01.2019
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Employee Trainer
Freddy's Frozen Custard & Steakburgers
Norman, OK
03.2016 - 05.2018
- Conducted transactions on registers for lobby and drive thru.
- Maintained a clean lobby and restrooms for customers.
- Conducted trainings on topics related to customer service, product knowledge and company policies.
Education
High School Diploma -
Norman North High School
Norman, OK05-2018
Skills
- Cash Handling
- Data Entry
- Management Support
- Workplace Safety
- Loyalty Program Promotion
- Order Fulfillment
- Performance Evaluations
- Oral communication
- Cross-Functional Teamwork
- Practice Management
- Customer Engagement
- Complex Problem-Solving
- Service assistance
- Flexible Schedule
- Courteous and Professional
- Decision-Making
- Attention to Detail
- Forklift Operation
- Shipment Processing
- Loss Prevention
- Customer Service
- Time Management
Certification
- Trainer: 2016
- Vault Teller: 2019
- Forklift Certified: 2022
Volunteer Work
- Volunteered at local hospital at the age of 15
- Worked in the coffee shop
- Took customer orders, made drinks, maintained clean work space
Timeline
Associate
Sam's Club
03.2020 - 12.2023
Teller
IBC Bank
02.2019 - 02.2020
Shift Manager
Freddy's Frozen Custard & Steakburgers
05.2018 - 01.2019
Employee Trainer
Freddy's Frozen Custard & Steakburgers
03.2016 - 05.2018
High School Diploma -
Norman North High School