Marshelle Shelton Sights
Dallas,GA
Summary
Expert at finding win-win solutions. Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. delivering crucial troubleshooting and technical issue resolution for improved efficiency and overall workflow.
Overview
25
25
years of professional experience
Work History
Logistics Branch Manager
P.T.I
Atlanta, GA
11.2016 - Current
- Maintain high standards of internal and external customer service.
- Develop strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Dispatch information between drivers and recipients regarding ETA and potential delays.
- Train and educates staff on standard protocols and customer service best practices.
- Assemble and distribute training/course materials and teaching aids.
- Analyzes a variety of information, data, forms and records
- Managed day-to-day operations related to the bussiness
- Led a group of 100 employees while ensuring they were empowered to perform their roles effectively
Unit Manager
Boys & Girls Club of Indianapolis
Indianapolis, IN
04.2001 - 04.2016
- Maintained a high standard of quality and effectiveness in day-to-day activities
- Oversaw operations and promoted teamwork among 35 employees.
- Directed activities of professional and technical staff members and volunteers.
- Provided direct supervision to team leaders and personnel in order to achieve goals.
- Coordinated recruitment efforts by interviewing potential candidates and making hiring decisions accordingly.
- Organized team building activities designed to improve morale among staff members.
- Budget creation and management, grant spending monitoring, and close expense tracking.
- Cultivated strong alliances with local organizations
Supervisor Boundary Hotline
Indianapolis Public Schools
Indianapolis, IN
04.1999 - 04.2001
- Oversaw and led a team as a Supervisor of the Call Center for Indiana's biggest school system.
- Handled parental complaints and concerns by effectively communicating and resolving issues in collaboration with schools, transportation department, superintendent's office, and relevant supervisors.
- Updated students' addresses and contact information to create a new bus stop for immediate student access.
- Answered, screened and processed high volume of calls daily
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Managed escalated customer complaints, ensuring timely and effective resolution.
Education
Bachelor of Science - Psychology
06.2026
Associate of Applied Science - PC Support Specialist/ Administration
05.2009
Bachelor of Science - Developmental Psychology
Skills
- Experience in prior dispatch or transportation supervisory position
- Enjoy working in a fast-paced environment while maintaining a professional, positive attitude and ability to work well with others
- Microsoft Office , Teams, Powerpoint, Adobe, Plato system
- Overseeing staff training, maintaining a safe and healthy work environment, recruiting and Implementing termination, and disciplinary actions when necessary
- Strong interpersonal, oral including telephone skills) and written & verbal communication skills
- The ability to work independently and in a group setting, high integrity, reasoned and thoughtful judgment, a sense of urgency and analytical and intuitive skills
- Organizing and assigning work, evaluating employee performance, creating and implementing policies and procedures ensuring that employees comply with them
Timeline
Logistics Branch Manager - P.T.I
11.2016 - Current
Unit Manager - Boys & Girls Club of Indianapolis
04.2001 - 04.2016
Supervisor Boundary Hotline - Indianapolis Public Schools
04.1999 - 04.2001
University of Phoenix - Bachelor of Science, Psychology
Ivy Tech Community College of Indiana - Associate of Applied Science, PC Support Specialist/ Administration
Central Christian College of Kansas - Bachelor of Science, Developmental Psychology
Accomplishments
- Staff of the Month
- Staff of the year
- Honorable Mention
- Recognition of having the most participants in the Afterschool program
- Best Gospel Singer Award
- 1st Place Winner ( Grissom Airforce Base)
- Acknowledgement of Service
- Appreciation Award (BGCI)
- Appreciation Award (Grissom AFB)
- Recognition Award for overseeing and maintaining Food Pantry
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