Marshetta Mack
Greenville,SC
Summary
Customer-focused professional, transitioning into the technology field. Experienced in technical troubleshooting, customer support, and problem resolution. Proven ability to assist customers with billing inquiries, service issues, and technical concerns in high-volume call center environments. Strong communication, critical thinking, and documentation skills with a passion for solving problems and improving user experience. Seeking a Technical Support, IT Help Desk, or Customer Technical Support role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Call Sales & Customer Support Agent
Charter Communications- Spectrum
Simpsonville, SC
08.2025 - 02.2026
- Managed high volume calls providing customer support, billing assistance, and technical troubleshooting.
- Assisted customers with service issues, account concerns, and product-related technical questions.
- Educated customers on services, features, and solutions to improve service experience.
- Adhered to metric sale performances and goals.
Lead Teacher
SHARE Head Start
Greenville, SC
03.2022 - 05.2025
- Managed classroom systems and digital documentation for student progress and lesson planning.
- Implemented structured learning programs and maintained organized records.
- Collaborated with staff and families to resolve concerns and improve outcomes.
- Multitasked in environments that encourages problem solving and emotional development skills.
Food Nutrition Worker
Fulton County Schools
College Park, GA
08.2017 - 08.2022
- Processed daily transactions using point-of-sale systems.
- Maintained accurate records and ensured compliance with safety standards.
- Provided customer service to students and staff while managing high-volume operations.
Education
Medical Assisting and Early Childhood Education -
Atlanta Technical College
01.2020
Skills
- Technical Troubleshooting & Problem Resolution
- Windows & Computer Navigation
- Call Center Systems & CRM Tools
- Software & System Documentation
- Customer Service & Conflict Resolution
- Data Entry & Typing
- Communication & Organizational Skills
Certification
- Driver's License
- Teaching Certification
- CPR Certification
- First Aid Certification
Timeline
Inbound Call Sales & Customer Support Agent
Charter Communications- Spectrum
08.2025 - 02.2026
Lead Teacher
SHARE Head Start
03.2022 - 05.2025
Food Nutrition Worker
Fulton County Schools
08.2017 - 08.2022
Medical Assisting and Early Childhood Education -
Atlanta Technical College