Andres Arcila
Naples,FL
Summary
The jobs that I had before is mostly customer service, data entry and skills management I always look for the satisfaction of the customer, like quality service and focus on their best interest l, I can manage high stress situations and difficult task, I always look for the correct answer and use the common sense methods, the jobs I had before teach me patience and human behavior, I'm the the right person when it comes to achieve a goal no matter what.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AliExpress
Fort Myers, FL
11.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Team Lead
Taco Bell
Naples, FL
01.2022 - 07.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
Head Cashier
Martinizing Dry Cleaners
Naples, FL
09.2023 - 07.2025
- Processed cash transactions accurately and efficiently, ensuring smooth customer service experiences.
- Managed cash register operations, maintaining organized and balanced cash drawers.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels and collaborated with management to ensure stock availability.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Road Patrol Officer
Fiddlers Creek.
Naples, FL
07.2025 - Current
- Responded to emergency calls, ensuring swift assistance and effective communication with dispatch.
- Conducted routine patrols, identifying suspicious activities and maintaining public safety.
- Enforced traffic laws, issuing citations and educating drivers on safe practices.
- Collaborated with local law enforcement agencies to enhance community safety initiatives.
- Monitored road conditions and reported hazards to ensure safe travel for the public.
- Maintained high level of personal physical fitness, ensuring preparedness and ability to respond effectively during emergency situations on the roads.
- Demonstrated a high level of situational awareness during patrols, enabling rapid identification and resolution of potential issues on the roadways.
- Conducted thorough vehicle inspections at checkpoints to ensure compliance with safety standards, contributing to overall road safety improvements.
Front Gate Security Officer
Fiddlers Creek
Naples, FL
07.2025 - Current
- Monitored access points to ensure safety and security of premises.
- Utilized surveillance systems to monitor and respond to incidents effectively.
- Collaborated with law enforcement during emergency situations for swift resolution.
- Trained new security personnel on protocols and emergency procedures.
- Maintained a safe environment for residents and visitors by swiftly addressing any suspicious activities or safety hazards.
- Demonstrated professionalism during interactions with residents, guests, vendors, and contractors to uphold community reputation.
- Streamlined visitor check-in process by implementing an organized system for logging vehicle details and verifying guest identity.
Education
Unarmed D License - Security Guard
Domestic Security Training Academy.
Fort Myers, FL06-2024
Bachelor Of Architecture - Architectural And Building Sciences
Golden Gate High School
Naples, FL05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Conflict Resolution
- Defensive driving
- Physical fitness
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Skills
- Customer satisfaction measurement
- Live chat support
Timeline
Road Patrol Officer
Fiddlers Creek.
07.2025 - Current
Front Gate Security Officer
Fiddlers Creek
07.2025 - Current
Customer Service Representative
AliExpress
11.2023 - 04.2024
Head Cashier
Martinizing Dry Cleaners
09.2023 - 07.2025
Cashier Team Lead
Taco Bell
01.2022 - 07.2022
Unarmed D License - Security Guard
Domestic Security Training Academy.
Bachelor Of Architecture - Architectural And Building Sciences
Golden Gate High School