Marta Czaplak
Tampa
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Wellmed Medical Group
04.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Front Desk Receptionist
Peconic Bay Medical Group
07.2021 - 05.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Fyzical Therapy and Balance Center
04.2023 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NY06-2019
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY06-2014
Skills
- Case management
- Customer service
- Documentation
- Attention to detail
- Organizational skills
- Skilled in EMR System
- Time management
- Multitasking and organization
Languages
Polish
Native or Bilingual
Timeline
Care Coordinator
Wellmed Medical Group
04.2023 - Current
Front Desk Receptionist
Fyzical Therapy and Balance Center
04.2023 - 10.2024
Front Desk Receptionist
Peconic Bay Medical Group
07.2021 - 05.2023
Bachelor of Arts - Psychology
Lehman College
Associate of Arts - Liberal Arts
Suffolk County Community College
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