Marta Hipwell
Naugatuck,Connecticut
Summary
Proven track record in enhancing patient and customer satisfaction, demonstrated during tenure at Trinity Health Of New England through effective communication and bilingual skills. Excelled in high-volume environments, boosting sales and team efficiency at Costco Wholesale Corp. Skilled in written translation and adept at resolving conflicts, ensuring seamless operations and positive outcomes. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
25
25
years of professional experience
Work History
Business Service Representative
Trinity Health Of New England
02.2023 - 03.2023
- Strong familiarity with medical terminology in both English and Spanish.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues on language of choice.
- Professional phone Operator receiving heavy volume of calls a day in a remarkably busy practice.
- Developed strong patient relationships with effective communication and consistent followup.
OPU Fullfilment Team Member
Target
09.2021 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Floor Supervisor
Costco Wholesale Corp
07.1998 - 09.2016
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity, all while doing also translating for management and members.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Education
Associate of Science - Medical Assistant
Mercy College of Health Sciences
Des Moines, IA09.2024
Associate of Applied Science - Patient Care Technician
Academy of Medical Training Inc.
Waterbury07.2017
Skills
- Fluent Bilingualism
- Written Translation
- Excellent Listening Abilities
- Effective Communication Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Service Representative
Trinity Health Of New England
02.2023 - 03.2023
OPU Fullfilment Team Member
Target
09.2021 - 10.2022
Floor Supervisor
Costco Wholesale Corp
07.1998 - 09.2016
Associate of Science - Medical Assistant
Mercy College of Health Sciences
Associate of Applied Science - Patient Care Technician
Academy of Medical Training Inc.
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