Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Jalil

New York,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
New York, NY
07.2021 - 12.2025
  • Used strong communication skills to collaborate with team members to ensure efficient customer service.
  • Repairing video equipment
  • Proficient in the use of computers and office equipment
  • Ability to multitask in high volume calls and fast-paced sales environment
  • Marketing new sales and special events while increasing personal knowledge of products, sales techniques and promotions through continuous professional training and development
  • Resolved customer inquiries through multiple communication channels, ensuring high levels of satisfaction.

Retail Associate

CVS Health
New York, NY
10.2019 - 03.2021
  • Assisted in sales and answering question about products, services, and merchandise.
  • Operated a cash register for cash and credit card transactions
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Maintained store cleanliness, approaching customers for assistance, and maintaining constant presence on sales floor to address customer needs or inform them about upcoming promotions and events

Emergency Medical Technician

Lifeline EMS
New York, NY
10.2014 - 07.2019
  • Rapidly assess whether life threatening criteria was present and took immediate action
  • Maintain current knowledge of treatment protocols and response requirements
  • Interact with patients, families, hospital staff and the public
  • Administering medications, observe patient behaviors and maintaining full responsibility of patient care
  • Assess patient conditions efficiently to determine necessary interventions and transport decisions.

Education

Associate in science - Criminal Justice

LaGuardia Community College
08.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fluent bilingualism
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Charter Communications, Spectrum
07.2021 - 12.2025

Retail Associate

CVS Health
10.2019 - 03.2021

Emergency Medical Technician

Lifeline EMS
10.2014 - 07.2019

Associate in science - Criminal Justice

LaGuardia Community College