Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
New York, NY
07.2021 - 12.2025
Used strong communication skills to collaborate with team members to ensure efficient customer service.
Repairing video equipment
Proficient in the use of computers and office equipment
Ability to multitask in high volume calls and fast-paced sales environment
Marketing new sales and special events while increasing personal knowledge of products, sales techniques and promotions through continuous professional training and development
Resolved customer inquiries through multiple communication channels, ensuring high levels of satisfaction.
Retail Associate
CVS Health
New York, NY
10.2019 - 03.2021
Assisted in sales and answering question about products, services, and merchandise.
Operated a cash register for cash and credit card transactions
Stocked and replenished merchandise according to store merchandising layouts
Priced merchandise, stocked shelves and took inventory of supplies
Maintained store cleanliness, approaching customers for assistance, and maintaining constant presence on sales floor to address customer needs or inform them about upcoming promotions and events
Emergency Medical Technician
Lifeline EMS
New York, NY
10.2014 - 07.2019
Rapidly assess whether life threatening criteria was present and took immediate action
Maintain current knowledge of treatment protocols and response requirements
Interact with patients, families, hospital staff and the public
Administering medications, observe patient behaviors and maintaining full responsibility of patient care
Assess patient conditions efficiently to determine necessary interventions and transport decisions.