Marta Lariviere
Sunrise,Fl.
Summary
Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.
Overview
17
17
years of professional experience
Work History
Inbound Sales Representative
Rentokil-Terminix Pest Control North American Division
05.2024 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by 90%
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Coordinated with other departments such as servicing, district offices and certified specialists– sharing valuable customer feedback and contributing to the continuous improvement of our services and lead sharing for additional opportunities outside of my permitted job sales description.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with numerous daily customers to sell over $4000-$12000 daily worth of Pest Control, Lawn, Termite and Home Pest Protection products and services.
- Proactively reached out to potential clients who had expressed interest in our products or services but had not yet made a purchase decision, nurturing those leads into closed deals eventually.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Utilized automated systems to log and retrieve information.
- Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
- Contributed to significant increase in monthly sales targets by effectively cross-selling and upselling products.
- Developed and maintained up-to-date understanding of product offerings to offer accurate information to customers.
- Fostered positive customer experience with every interaction, setting standard for excellence within team.
- Enhanced customer loyalty by personalizing interactions and acknowledging repeat customers.
- Boosted team morale and performance with constructive feedback and recognition of achievements during team meetings.
- Responded to customer inquiries with comprehensive product knowledge, leading to increased customer satisfaction.
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
- Set up appointments with interested customers according to schedule availability.
Patient Financial Services Representative
Memorial HealthCare Systems
05.2017 - 12.2023
- Greet and register patients for appointments included and not limited to completing patient personal and demographic information. Includes insurance information, required identifications and documents. Thoroughly and accurately explain all required documents including financial responsibility for services rendered. Receive and apply payments for processing. Communicate appointment and patient requests with any and all personnel and departments to ensure requests are completed correctly and in the requested appointment time. Go above and beyond to offer the best customer service and quality of service.
Physicians Report Proofer
Certified Medical Consultants
07.2015 - 05.2017
- Proof and review all Medical Records and reports for accuracy and errors. Review Medical Records against final Medical Independent Medical Reports to ensure there are no discrepancies. Communicate with doctors, insurance representatives, and all necessary parties to ensure all required criteria is completed and signed for final processing. Go above and beyond to offer the best customer service and quality of service.
Commercial Account Manager
Certified Pest and Termite Inspector
11.2009 - 06.2011
- Solicit new accounts, network with strategic partners, make cold calls and schedule appointments. Inspect businesses and/or properties and appraise cost for services and supplies. Present proposal to client and ensure all agreements are complete, payments are collected and payment plans are reviewed and understood. Ensure all services are performed as promised. Go above and beyond to offer the best customer service and quality of service.
Commercial Account Manager
Orkin Commercial and Termite Pest
09.2008 - 11.2009
- Same description as above with greater focus on Medical and Pharmaceutical industries.
Education
High School Diploma -
Miami Beach Sr. High School
Miami Beach, FlMedical Assistant Diploma - undefined
National School of Technology
Hialeah, FlSkills
- Word Perfect and Windows Certification from Comp USA, Miami, Fl
- Proficient in Sales Executive
- Proficient in SalesForce
- Proficient in WorkDay
- Proficient in Pest Pac
- Proficient in Verint
- Proficient in Xactly
- Proficient in Google Office, Google Calendar, Google Meetings and Chat Communication
- Insurance 4-40 PCSR Certificate from Central School of Insurance, Orlando, Fl
- Proficient Centric Medical Applications, SurgiServ, Outlook Office and Pest and Termite Certifications and Training from Orkin Pest Control Training School in Atlanta, Ga
- Objection handling
- Brand awareness
- Closing skills
- Teamwork
- Positive attitude
- Customer service
Timeline
Inbound Sales Representative
Rentokil-Terminix Pest Control North American Division
05.2024 - Current
Patient Financial Services Representative
Memorial HealthCare Systems
05.2017 - 12.2023
Physicians Report Proofer
Certified Medical Consultants
07.2015 - 05.2017
Commercial Account Manager
Certified Pest and Termite Inspector
11.2009 - 06.2011
Commercial Account Manager
Orkin Commercial and Termite Pest
09.2008 - 11.2009
Medical Assistant Diploma - undefined
National School of Technology
High School Diploma -
Miami Beach Sr. High School
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