Marta Martinez
Bakersfield,CA
Summary
Knowledgeable Certified Medical Assistant with exceptional background with 12 years handling clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant -AC
Clinica Sierra Vista Walk-in Clinic / Primary
Arvin
06.2021 - Current
- Assess, document and monitor vital signs for patients within outpatient setting.
- Administer injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conduct diagnostic tests such as Covid, Influenza, Strep, UA Dip, UCG, Hgb A1c, RBS, Hemocue, LEAD, EKGs or hearing/vision screenings in accordance with established protocols.
- Assist in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Assist nursing staff in providing age-appropriate care to pediatric patients.
- Ensure compliance with all relevant policies and procedures related to the care of pediatric patients.
- Assist in routine pelvic exams to screen for cancerous cells or infections, colposcopy’s, EMB, Nexplanon/IUD insert and or removals.
- Prepare specimens for laboratory testing and perform routine laboratory tests.
- Maintain cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Manage inventory of medical supplies ensuring adequate stock levels are maintained at all times.
- Educate patients on preventive care topics such as diet and exercise habits or medication compliance.
- Participate in team meetings to improve workflows and contribute to improving patient population.
- Assist providers with closing Care gaps
- Perform administrative duties such as scheduling appointments, answering phones, and filing records.
- Communicate effectively with providers regarding patient care decisions in the urgent care setting.
- Travel to different sites for support as needed.
Lead Surgical Liaison/OphthalmicTechnician
Pacific Eye Institute
Upland
09.2017 - 01.2019
- Assisted patient’s with scheduling ophthalmic surgery, verified insurance coverage, scheduled pre/post op care appointments.
- Verified proper documentation /testing needed for surgery is up to date.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Maintained up-to-date records of all interactions with customers or clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified lifestyle needs of customers promptly and efficiently while assisting in selection of IOL for surgery and reviewing out of pocket costs.
- Assisted and oversaw 4 other liaisons' work and documentation as well as collecting and distributing packets to 6 locations.
- Acted as a point of contact for patients, representatives, and partners to support the delivery of services.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Created reports to monitor progress on projects and initiatives.
- Supported the implementation of new technologies designed to improve patient experience.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Assisted reception with check-in and out and collected copayment and out of pocket costs.
- Covered as needed for retina technicians with work ups and FA/OCT imaging.
Clinic Team Leader/Surgical Coordinator
Retina Institute Of California
Bakersfield, California
07.2012 - 11.2016
- Assist reception with check-in/out, answering phone calls, rescheduling appointments, scanning and retrieving medical records, etc.
- Performed visual acuity and visual field testing, as well as record, manage, and update patient information in accordance with HIPPA regulations.
- Assisted physician and prepped patients for pneumatics, intravitreal injections
- and/or laser.
- Obtained OCT/FA imaging.
- Scheduled patients for preoperative clearance with pcp or cardiology.
- Coordinated with nurse in charge at surgery center in preparation of surgery as well as medical transportation or supplies for post op care.
- Created reports summarizing weekly activities for senior leadership review.
- Assisted in resolving customer complaints or issues in a timely manner.
- Responded promptly to urgent requests from clinicians or other personnel as needed.
- Oversaw inventory management of medical supplies and equipment necessary for patient care.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Tracked, organized and counted clinic stock and supplies.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Facilitated communication between healthcare providers, patients, families, insurance companies.
- Verify insurance coverage and request prior authorizations as needed.
Education
Medical Assistant Diploma -
Kaplan College
06-2012
CPR Certificate -
American Heart Association
CCBMA-AC -
California Certifying Board for Medical Assistants
Skills
- Patient-oriented
- Administrative/Clinical task's
- Patient-focused care
- Patient Flow Management
- Proper sterilization techniques
- Medical Equipment Operation
- Conflict resolution abilities
- HIPAA Compliance
- Medical Terminology
- Phone etiquette
- Inventory and supply management
- Patient Care Coordination
- Conversant in English/Spanish
Timeline
Certified Medical Assistant -AC
Clinica Sierra Vista Walk-in Clinic / Primary
06.2021 - Current
Lead Surgical Liaison/OphthalmicTechnician
Pacific Eye Institute
09.2017 - 01.2019
Clinic Team Leader/Surgical Coordinator
Retina Institute Of California
07.2012 - 11.2016
Medical Assistant Diploma -
Kaplan College
CPR Certificate -
American Heart Association
CCBMA-AC -
California Certifying Board for Medical Assistants