Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marta Pacheco

The Bronx

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer Service Representative

DMV
The Bronx
12.2024 - Current
  • Assisting clients to proper locations.
  • Receiving inbound and outbound calls for scheduling and reminders.
  • Collecting required documentation’s to input into system.
  • Providing assistance with paperwork.

Customer Service Representative

NYCHA
The Bronx
05.2022 - 08.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Receiving inbound calls from tenants.
  • Providing tenants ticket number for available repairs.
  • Scheduling appointments for tenants.
  • Collecting documentation's for annual recertifications.
  • Assisting tenants with self serve kiosk.

Youth Volunteer

Ymca
The Bronx
06.2021 - 08.2021
  • Assisted in organizing community events and activities for local youth.
  • Mentored younger participants in sports and recreational programs.
  • Engaged with families to provide information about programs and services.
  • Used strong verbal and written communication skills to convey messages via phone, text and email.
  • Participated in training sessions to improve volunteer effectiveness and leadership skills.

Customer Service Representative

Jc penny
Manhattan
02.2017 - 01.2020
  • Handled customer returns and exchanges following company policies.
  • Assisted customers with product inquiries and provided timely solutions.
  • Resolved customer complaints by actively listening and offering assistance.
  • Participated in training sessions to improve service techniques and product knowledge.
  • Operated point-of-sale systems for transactions and payment processing.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bronx Regional
The Bronx, NY

Certificate - Mental Health Peer Specialist

LaGuardia Community College
Long Island City, NY

Skills

  • Customer service
  • Complaint resolution
  • Documentation management
  • Scheduling appointments

Timeline

Customer Service Representative

DMV
12.2024 - Current

Customer Service Representative

NYCHA
05.2022 - 08.2023

Youth Volunteer

Ymca
06.2021 - 08.2021

Customer Service Representative

Jc penny
02.2017 - 01.2020

Bronx Regional

Certificate - Mental Health Peer Specialist

LaGuardia Community College
Marta Pacheco