Marta Silvia Cruz
RSW Logistics LLC
16960 Wilcat Drive Fort Myers,FL
3
Languages
20
years of professional experience
Logistics Manager directing freight planning, load procurement, and carrier coordination to keep shipments moving across 48 states. Manages rate negotiation, equipment readiness, and delivery timing while keeping DOT and ELD requirements in view. Fits logistics manager work that depends on daily problem solving, vendor communication, and shipment control.
Work History
OTR - (Over-the Road) Driver
1 Year- Drive team routes across 48 states to support contracted freight movement and cross-country delivery coverage.
- Coordinate [number] loads weekly through DAT and direct solicitation to keep assignments moving on schedule.
- Communicate with brokers, shippers, and receivers to support on-time pickups and deliveries for contracted freight.
- Handle carrier rate negotiation for detention and delayed deliveries while balancing assignment needs and margin pressure.
- Maintain DOT, safety, traffic, and ELD compliance across long-haul operations and daily route execution.
- Inspect equipment, secure material for transport, and complete routine maintenance checks for oil, tires, and alignments.
International Logistics Specialist
2 Years 3 Months- Processed international orders in SAP and maintained accurate records for shipment status updates.
- Coordinated daily communication with carriers, customers, and internal teams to support timely deliveries.
- Reviewed shipment details and resolved documentation issues before dispatch to reduce processing delays.
- Negotiated carrier rates and service terms to support cost-effective transportation planning.
Office Manager
5 Years 3 Months- Organized office operations and procedures, including filing, correspondence flow, and administrative support.
- Prepared and distributed payroll and quarterly payroll tax materials with consistent attention to detail.
- Reconciled spreadsheets and company expense reports to support accurate financial records.
- Advised customers on residential security needs and handled RFQs with a problem-solving approach.
- Supported the shop during peak hours by duplicating and programming electronic automobile keys.
Customer Service Coordinator International
3 Years 3 Months- Resolved order discrepancies for assigned accounts, balancing availability, special payment terms, and delivery concerns.
- Tracked acknowledgements and confirmations in SAP, informing customers about back-orders and related order details.
- Collaborated with Operations, Sales, Global Trade, Supply Chain, Regulatory, Product Surveillance, Marketing, and Inventory to resolve export compliance failures.
- Provided product quotes and corrected pricing errors by coordinating with customers and the pricing analyst.
- Escalated potential concerns for investigation and communicated timely updates to International customers.
Manager of Operations
4 Years 11 Months- Coordinated daily office operations, including scheduling, document handling, and communication follow-up.
- Managed carrier coordination and shipment planning to support timely deliveries across active routes.
- Reviewed incoming orders for completeness and corrected discrepancies before processing.
- Prepared carrier rate discussions using shipment needs, service requirements, and lane availability.
- Maintained customer email communication to confirm schedules, delivery updates, and order details.
- Investigated shipment issues and followed through on corrections with carriers and internal staff.
- Organized route details and delivery notes to support efficient daily dispatch planning.
- Coordinated office tasks using Outlook and basic computer tools to keep records current.
- Reviewed shipping paperwork and compliance details to support DOT-related operational requirements.
- Utilized CDL knowledge to understand vehicle and delivery requirements during operational planning.
- Applied negotiation skills when discussing shipment needs and service terms with carriers.
Logistics Specialist
3 Years 5 Months- Delivered a customs process improvement that projected €400,000 yearly in duty savings for imported and re-exported components across the European Union.
- Partner with project and site managers to align delivery timing for critical components and keep schedules moving.
- Manage vessel offloading, marine surveys, and port equipment requirements to support smooth inbound freight handling.
- Conduct RFQs and negotiate carrier rates to secure competitive transportation terms for project moves.
- Create purchase orders in the ERP system for transport tenders and support bi-annual physical inventory with warehousing.
Education
Master of Science - Management
Bachelor of Science - Management
Associate of Arts - Education
Skills
Problem solving
Negotiation
Outlook proficiency
Internet Explorer proficiency
CDL license
Dispatch coordination
Load procurement
Carrier rate negotiation
Route planning
DOT compliance
SAP order processing
Order discrepancy resolution
Customer email management
Payroll tax preparation
Inventory control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
OTR - (Over-the Road) Driver
RSW Logistics LLC
10.2025 - CurrentRead More
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09.2014 - 12.2017Read More
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08.2009 - 07.2014Read More
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06.2006 - 11.2009Read More
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Bachelor of Science from Management
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International College / Hodges University
Master of Science from Management
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