MARTAVIA HENDERSON
Mobile,Alabama
Summary
Dynamic public safety dispatcher and jailer with over 5 years of experience in managing emergency and non-emergency calls while effectively navigating high-pressure situations. Proven track record in enforcing facility policies and ensuring inmate safety, contributing to a secure environment. Exceptional communication skills and a strong commitment to conflict resolution bolster institutional operations and promote community safety. Dedicated to fostering a collaborative atmosphere that enhances overall public safety initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Mobile Police Department
07.2021 - 11.2024
- Monitored emergency communication channels, dispatching law enforcement and emergency services as needed.
- Coordinated response efforts during critical incidents, ensuring effective resource allocation and incident resolution.
- Maintained accurate records of calls and responses in compliance with departmental protocols and regulations.
- Trained new dispatch personnel on systems, procedures, and best practices for efficient operations.
Public Safety Dispatcher/Jailer
Prichard Police Departmen
01.2020 - 06.2021
- Coordinate emergency responses for incidents, including medical emergencies, accidents, and criminal activities.
- Dispatches emergency and non-emergency calls for multiple police departments, fire departments, ambulance services, and other emergency and non-emergency service providers.
- Managed inmate intake processes, ensuring accurate documentation and adherence to protocols.
- Developed and implemented safety protocols, improving overall response times during emergencies.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly..
- Facilitate communication between inmates and their families or legal representation.
Certified Medical Assistant
Mainstreet Urgent Care
04.2019 - 01.2020
- Takes vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures.
- Assist the physicians and nursing staff during examination and procedures, collecting, and preparing laboratory specimens.
- Performed basic laboratory test in the clinic, taking electrocardiograms, removing suture or staples, changing sterile and non-sterile dressings.
- Provided patients ad family with educational content and ensuring they are involved in the plan of care, and documenting in the patient record.
- Disposed of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments.
- Telephoned prescriptions to pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed.
- Performed clinical functions delegated and supervised by the physician.
Certified Medical Assistant
Vascular Associates
01.2017 - 04.2019
- Assisted in patient intake, documenting medical histories and vital signs efficiently.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and patient flow.
- Collaborated with physicians to prepare examination rooms and ensure readiness for procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
EMT -
Fortis College
Mobile, Alabama01.2021
Certified Medical Assistant - undefined
Fortis College
Mobile, Alabama05.2018
Associate of Science - Criminal Justice
Albany State University
Albany, GA05.2011
GED - undefined
Youth Challenge Academy
Hinesville, GA01.2009
Skills
- Strong Communication
- Problem-solving
- Knowledge of security systems and protocols
- Excellent conflict resolution and de-escalation skills
- Previous experience in law enforcement or corrections
- Integrity and adherence to ethical standards
- Emergency protocols
- Law enforcement policies
Certification
- NCIC Certified
- APCO Certified
- ALEA Certified
Timeline
Public Safety Dispatcher
Mobile Police Department
07.2021 - 11.2024
Public Safety Dispatcher/Jailer
Prichard Police Departmen
01.2020 - 06.2021
Certified Medical Assistant
Mainstreet Urgent Care
04.2019 - 01.2020
Certified Medical Assistant
Vascular Associates
01.2017 - 04.2019
Certified Medical Assistant - undefined
Fortis College
GED - undefined
Youth Challenge Academy
EMT -
Fortis College
Associate of Science - Criminal Justice
Albany State University