Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanna Kuchenmeister

Hudson,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Leverages in-depth knowledge of nutrition, movement and health conditions to guide clients in building better habits to foster new results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

City of Bloomington
05.2023 - Current
  • Remain calm in very high-pressure situations and keep callers on line until law enforcement arrived on scene.
  • Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

Firefighter/EMS Volunteer

Hudson Fire Protection District
01.2017 - Current
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Utilized communication devices to maintain contact with supervisors.
  • Educated public on emergency medical services.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Delivered emotional support to patients and families.

Fitness Attendant

Carle Health And Fitness Center
06.2021 - 04.2022
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Set up, maintained and put away recreational equipment.
  • Taught members proper use of workout and fitness equipment.
  • Worked independently and as member of cohesive team to support individual needs.
  • Conducted facility tours to interested guests.
  • Maintained clean and organized workout environment to enhance overall fitness experience.
  • Provided clients with nutrition and lifestyle advice to support overall health and wellness.
  • Adapted instruction to accommodate special needs, disabilities and physical limitations.

Member Service Associate

Carle Health and Fitness Center
07.2020 - 08.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Trained new personnel regarding company operations, policies and services.


Education

Bachelor of Science - Exercise Science

Illinois State University
12.2021

Associate of Arts - Health And Wellness

Heartland Community College
Normal, IL
12.2019

Skills

  • Strong written and verbal communication
  • Multi-tasking
  • Detailed oriented
  • Customer/patient focused
  • Critical thinker
  • Problem-solving
  • Leadership
  • Computer knowledge

Certification

  • CPT - Certified Personal Trainer, NSCA- In Progress
  • Certified Nutrition Coach, Precision Nutrition - 2021-Current
  • First Aid/CPR Certified
  • Emergency Medical Responder, McLean County Area EMS System - 2020-Current


Timeline

Public Safety Dispatcher

City of Bloomington
05.2023 - Current

Fitness Attendant

Carle Health And Fitness Center
06.2021 - 04.2022

Member Service Associate

Carle Health and Fitness Center
07.2020 - 08.2021

Firefighter/EMS Volunteer

Hudson Fire Protection District
01.2017 - Current

Bachelor of Science - Exercise Science

Illinois State University

Associate of Arts - Health And Wellness

Heartland Community College

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Hanna Kuchenmeister