Marte Russell
Atlanta,GA
Summary
Dedicated and experienced Product Manager with proven expertise in handling all phases of product lifecycles. . Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Manager
ZillowGroup
10.2018 - 07.2023
- Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements.
- Communicated effectively with stakeholders and exceeded product implementation quota by 80%.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
IT Product Owner
Athenahealth
01.2017 - 06.2019
- Optimized software usability and functionality by developing targeted algorithms to solve errors through close collaboration with the quality assurance team
- Prioritized project plans, sprint releases, prioritization of user stories, backlog, and customer feedback
- Analyzed Tableau and Google Analytics, discovering age gaps, and suggesting marketing solutions that closed age gaps by 15%.
- Collaborated with Scrum team to determine drop in CSAT scores and modeled product solutions that increased customer satisfaction by 30%.
Lead Product Owner, management Associate
Athenahealth
10.2014 - 01.2017
- Owned vendor relationships and 40% of contracts and financial payment
- Achieved transparency with stakeholders and improved KPI by creating visualization
- Spearheaded and launched marketing campaigns to improve SLA and expand customer base
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Created user story acceptance criteria to get buy-in from stakeholders and refined stories with scrum team
Project Manager
American Cancer Society, ACS
01.2013 - 10.2014
- Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications
- Led teams to complete projects with a 94% deadline completion rate regularly evaluating requirements to ensure standards meet the necessary demands
- Collaborated with the Scrum team to determine the drop in CSAT scores and modeled product solutions that increased customer satisfaction by 30%.
- Developed a data-driven project management culture by building KPI dashboards for project management dashboards for executives around feature development and product lifecycle
- Lead a team of five contractors
- Owned Product roadmap and met 95% of all feature deadlines
- Owned planning and scheduling of two-week sprints and articulated product vision to Engineering.
Education
Bachelor of Science -
Eastern Gateway Community College
Steubenville, OHSkills
- Develop Campaigns
- User Acceptance Testing
- Gathering Requirements
- Release Planning
- CSPO Certified Product Owner
- PMP
- Agile and Scrum
- Feature Development
- Tech Savvy
Certification
Certified Scrum Product Owner CSPO, Jira, Tableau, Kanban, Javascript, Confluence, Project Management PMP
Timeline
Product Manager
ZillowGroup
10.2018 - 07.2023
IT Product Owner
Athenahealth
01.2017 - 06.2019
Lead Product Owner, management Associate
Athenahealth
10.2014 - 01.2017
Project Manager
American Cancer Society, ACS
01.2013 - 10.2014
Bachelor of Science -
Eastern Gateway Community College