Marteen Crogan
Lewiston,NY
Summary
I consistently prioritize customer satisfaction by actively listening to their needs, resolving issues promptly and provide clear information. I am very passionate about building customer relationships. I am a team player who will go the extra mile. I am people oriented and provide a very kind and positive out look to create a healthy work environment.
Overview
4
4
years of professional experience
Work History
Owner
MmmMarteens
08.2025 - Current
- Developed comprehensive business strategies to enhance customer engagement and satisfaction.
- Managed budgets,control costs, track sales, ordering supplies while staying on budget.
- Ensure customer satisfaction, handle complaints and solicit feedback to improve the customer experience.
- Design Menus creating daily specials, develop new recipes
- Prepare, cook, and present a wide variety of dishes ensuring quality and consistency.
- Greeting customers, answering questions about menu items and provide recommendations to ensure a positive experience.
- Tally the cash drawer at the beginning and end of shifts. Balancing amounts accurately.
- Promoted business via social media to generate leads and maximize brand identity.
Receptionist
Kinequip Inc.
09.2021 - 06.2025
- Screening and directing incoming calls.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processing and entering new orders.
- Updating customers on existing orders.
- Processing billing and sending invoices.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
Education
High School Diploma -
Niagara Wheatfield High School
Wheatfield, NY06-2010
No Degree - Liberal Arts
Niagara County Community College
Sanborn, NY08-2018
Skills
- Customer Service
- Detail Oriented
- Communication
- Dedication
- Active listening
- Patience
- Enjoy working closely with others
- Time management
- Multitasking
- Customer relations
Timeline
Owner
MmmMarteens
08.2025 - Current
Receptionist
Kinequip Inc.
09.2021 - 06.2025
High School Diploma -
Niagara Wheatfield High School
No Degree - Liberal Arts
Niagara County Community College