Marteeta Spradling
Covington,GA
Summary
Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Central Claims Rep-Senior
Progressive Insurance
06.2025 - Current
- Communicated claim status and procedures to policyholders, ensuring clarity and understanding.
- Reviewed and adjusted claims, facilitating fair and prompt settlements.
- Maintained accurate documentation of all claim activity, supporting efficient claims processing.
Medical Massage Therapist
Marteeta Spradling
01.2000 - 06.2026
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
Central Loss Reporting Rep
Progressive Insurance
02.2024 - 06.2025
- Compiled detailed information for new claims, ensuring clarity for processing accidents, theft incidents, and weather damage.
- Demonstrated effective telephone etiquette, successfully managing challenging calls to maintain customer satisfaction.
- Consistently met daily performance goals set by management team members.
Education
Associate of Arts - Music Entertainment Management
The Art Institute of Atlanta
Atlanta, GAAssociate of Science - Medical Massage Therapy
Gwinnett College –Raleigh
NCSkills
- Claims investigations
- Critical thinking
- Documentation management
- Claims investigation
Accomplishments
- Achieved highest team metrics while effectively assisting customers with first notice of loss.
- 2024 Progressive Field Day Ambassador
Certification
- Licensed Insurance Adjuster
- NC Massage and Bodywork Therapist #01863
Timeline
Central Claims Rep-Senior
Progressive Insurance
06.2025 - Current
Central Loss Reporting Rep
Progressive Insurance
02.2024 - 06.2025
Medical Massage Therapist
Marteeta Spradling
01.2000 - 06.2026
Associate of Arts - Music Entertainment Management
The Art Institute of Atlanta
Associate of Science - Medical Massage Therapy
Gwinnett College –Raleigh