Martel Jones
Allen
Summary
Dynamic managerial professional with a robust background in operational excellence and team leadership. Proven success in driving growth and enhancing productivity through strategic planning and effective resource management. Strong advocate for collaboration and adaptability, consistently aligning efforts with organizational goals while demonstrating exceptional problem-solving and decision-making skills. Committed to fostering an environment that encourages innovation and continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike's
Frisco, TX
01.2018 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 25 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Implemented new technologies or systems that improved operational efficiency
- Improved employee retention rates through the implementation of employee engagement initiatives
- Streamlined workflow processes resulting in improved productivity
- Implemented customer loyalty programs resulting in increased repeat business
- Managed and resolved conflicts among team members to maintain a positive work environment
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
General Manager
Penn Station East Coast Subs
Plano, TX
08.2013 - 01.2018
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Implemented customer loyalty programs resulting in increased repeat business
- Managed and resolved conflicts among team members to maintain a positive work environment
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Developed pricing strategies based on market analysis leading to increased profit margins
- Streamlined workflow processes resulting in improved productivity
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Improved employee retention rates through the implementation of employee engagement initiatives
Assistant Store Manager
TIn Star Taco Bar
Frisco, TX
02.2011 - 08.2013
- Coordinated daily operational tasks to ensure exceptional customer service and maximize efficiency in store functions.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Developed employee schedules to align with peak business hours and enhance team productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to analyze sales data and identify trends for strategic decision-making.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High school diploma -
Richardson High School
Richardson, TX06-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
- Facility management
- Team player
Accomplishments
- Supervised team of 25 staff members.
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
- Achieved labor goals by completing schedules with accuracy and efficiency.
- Achieved food cost goals through effectively helping with training and supervision.
Certification
- Certified Food Manager, Serv Safe
Languages
English
Full Professional
Timeline
General Manager
Jersey Mike's
01.2018 - Current
General Manager
Penn Station East Coast Subs
08.2013 - 01.2018
Assistant Store Manager
TIn Star Taco Bar
02.2011 - 08.2013
High school diploma -
Richardson High School