Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Martel Sewer

Douglasville,GA

Summary

Dynamic leader with proven expertise in staff management and customer service honed at McDonald's. Excelled in team leadership, driving employee engagement, and enhancing customer loyalty through exceptional service. Skilled in multitasking and time management, consistently achieving targets. Demonstrates strong decision-making and verbal communication, fostering a productive and motivated team environment. While working as a shift manager at McDonald's I mostly focused on crew scheduling, shift management, food safety, and also cash management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
01.2023 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Accomplished multiple tasks within established timeframes.

Sales Associate

Walmart
07.2022 - 12.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Douglas County High School
Douglasville, GA
05-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Schedule preparation
  • Coaching and mentoring
  • Multitasking
  • Hiring and training
  • Staff training
  • Employee coaching and mentoring
  • Schedule management

Certification

ServSafe certificate

leadership transition certificate

Timeline

Manager

McDonald's
01.2023 - 10.2024

Sales Associate

Walmart
07.2022 - 12.2022

High School Diploma -

Douglas County High School

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Martel Sewer