Martelle CHAN
Brooklyn,NY
Summary
I am a organized and motivated individual with over 20+ years of customer service experience. I also have a eager willingness to learn and grow, by apply what I have learned in any professional environment. I also have time management and organizational skill sets to complete my tasks. I am and seeking an opportunities to expand my skills and knowledge while facilitating personal and professional growth.
Overview
24
24
years of professional experience
Work History
Residential Aide
Black Veterans For Social Justice
Brooklyn, NY
08.2022 - Current
- Cleaned and organized patients' living quarters.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Read and recorded temperature, pulse and respiration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted residents with daily living activities as designated in care plans.
Security Officer
Arrow Security Corp.
New York, NY, NY
12.2021 - 08.2022
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Resident Aide Shift Supervisor
Core Services
Brooklyn, NY, NY
04.2021 - 12.2021
- Helped clients stay happy and healthy by providing mental and emotional support.
- Planned optimal meals based on established nutritional plans.
- Positioned residents for comfort and to prevent skin pressure problems.
- Maintained confidential accurate records of resident status and treatment plans.
- Supported residents during periods of emotional distress.
- Reported unusual symptoms and behaviors of residents to operation coordinator.
Security Shift Supervisor
ProCore Security Inc
Brooklyn, NY, NY
11.2018 - 04.2021
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided friendly and professional assistance to employees, visitors and customers.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
Crew Team Member/Supervisor
White Castle
Brooklyn, NY
01.2003 - 12.2004
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Provided excellent customer services.
- Handled basic cash transaction.
- Followed orders of senior leadership accurately and provided team building idea to better improve each customers experience.
- Monitored employee productivity and provided constructive feedback and coaching.
Security Officer
FJC, Esteem and Securitas Security
New York, NY, NY
04.2000 - 02.2018
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Reviewed established procedures to assess areas in need of improvement.
- Warned violators of rule infractions and escorted unauthorized persons off premises
Education
GED -
Kings Brough Community College
Brooklyn, NY06.2015
Business Management
Berkeley College
New York, NYSkills
- Report Writing
- First Aid Training
- Active Listening
- Customer Service
- CPR Certified
- Honest and Dependable
- Data Entry
- Microsoft Office
- Honest and Ethical
- Incident Reporting
- Team Player
- Team Leadership
- Adaptable and Flexible
Timeline
Residential Aide
Black Veterans For Social Justice
08.2022 - Current
Security Officer
Arrow Security Corp.
12.2021 - 08.2022
Resident Aide Shift Supervisor
Core Services
04.2021 - 12.2021
Security Shift Supervisor
ProCore Security Inc
11.2018 - 04.2021
Crew Team Member/Supervisor
White Castle
01.2003 - 12.2004
Security Officer
FJC, Esteem and Securitas Security
04.2000 - 02.2018
GED -
Kings Brough Community College
Business Management
Berkeley College
Similar Profiles
Jaidy MirandaJaidy Miranda
Case Manager at Black Veterans For Social JusticeCase Manager at Black Veterans For Social Justice
Lorna VessupLorna Vessup
Case Manager at Black Veterans for Social JusticeCase Manager at Black Veterans for Social Justice
IYANNA CUMMINGSIYANNA CUMMINGS
Case Manager at Black Veterans For Social JusticeCase Manager at Black Veterans For Social Justice
Andre TurnerAndre Turner
Operations Manager at Black Veterans For Social JusticeOperations Manager at Black Veterans For Social Justice
Huey AupontHuey Aupont
Care Coordinator at Fountain HouseCare Coordinator at Fountain House