Martelle Jossart
Whitefish Bay
Summary
Detail-oriented Staff Assistant with 25+ years managing administrative operations for senior leadership. Proven track record in travel coordination, meeting organization, and compliance management. Enhanced team communication through effective training and streamlined workflows. Specializes in supporting law enforcement functions and maintaining accurate personnel records. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
27
27
years of professional experience
Work History
Clerical Specialist-Criminal Div Circuit Court
Milwaukee County Government
Milwaukee
11.2025 - Current
- Prepared criminal cases, including felony, domestic abuse, and misdemeanor, from the District Attorney's office for assignment to the appropriate judge.
- Process Traffic/OWI Default letters to defendants
- Prepare Correspondence for Reject letters on Petition of Property.
- Scheduled court sessions with the commissioner and judge regarding property petitions, coordinating necessary details.
- Conducted data entry, ensuring accuracy and integrity of information in databases.
- Handled public inquiries, directing individuals to relevant resources for assistance.
- Developed and implemented office procedures to improve efficiency.
- Processed customer orders and maintained accurate records of transactions.
- Verified accuracy of data entered into computer systems prior to processing.
- Prepared and distributed memos, letters, and other correspondence.
- Structured office files and documents for easy access, supporting streamlined operations and information flow.
- Operated standard office equipment including copiers, printers, fax machines.
- Scanned documents into electronic format for archival purposes.
Staff Assistant
USDA Forest Service Law Enforcement
Milwaukee
06.2020 - 09.2025
- Supported Special Agent in Charge with travel arrangements, authorizations, and vouchers.
- Coordinated meetings for Patrol Captain and program assistants to ensure effective communication.
- Maintained tracking of mandatory law enforcement training and assisted with nationwide office inspections.
- Organized annual law enforcement meetings to ensure compliance and participation.
- Led uniform coordinator role, managing uniform orders for new law enforcement officers.
- Created statistical reports from Law Enforcement & Investigations Reporting System for analysis on violations.
- Maintained HR tracker and outreach database to facilitate new hire processes.
- Work with 14 States DMVs on undercover plates and tags for Special Agents' vehicles
- Collect mileage reports on law enforcement vehicles in our region for our national forest spreadsheet
Administrative Support Assistant
USDA Forest Service
05.2005 - 01.2020
- Provide exceptional customer service by anticipating client needs and addressing concerns.
- Maintain professionalism while assisting upset customers and implement necessary changes.
- Manage purchase authority for training, meetings, and supplies in compliance with federal regulations.
- Serve as Designated Area Representative for the Wireless Program in the Eastern Region.
- Coordinated travel arrangements for staff, including authorizations and itineraries.
- Led creation of the Standard Operating Procedure manual for the administrative team.
- Trained new staff on administrative duties and database systems.
- Managed Mercury Correspondence Database to ensure accuracy and workflow.
Secretary
USDA Forest Service
02.2003 - 04.2004
- Operate office equipment, manage correspondence, and support Regional Forester.
- Schedule appointments, arrange travel, and coordinate meetings for executives.
- Prepare documentation in Lotus Notes and maintain office continuity during absences.
- Screen and route incoming mail, ensuring timely distribution to appropriate staff.
- Reviewed outgoing correspondence for accuracy and compliance.
- Arranged conferences and travel for Regional Forester and Deputies.
- Maintained Eastern Region Organizations Directory, ensuring updates were accurate.
- Supported performance management processes by preparing necessary forms.
Human Resources Assistant
USDA Forest Service
02.2001 - 02.2003
- Managed application intake and logging processes.
- Maintained Official Personnel folders and responded to inquiries regarding personnel actions.
- Prepared hiring confirmation letters and conducted onboarding for new employees.
- Processed various personnel actions including appointments and retirements.
- Trained new HR Assistants in their roles and set up workstations.
- Addressed employee inquiries on taxes, benefits, and direct deposit.
- Sent non-select letters to unsuccessful job applicants.
- Streamlined application processing, improving efficiency.
- Enhanced onboarding experience for new hires through structured support.
- Facilitated training for HR Assistants, ensuring smooth transitions.
- Maintained accurate records, supporting compliance with HR standards.
Information Receptionist
USDA Forest Service
10.1999 - 02.2001
- Managed incoming calls, ensuring professional and timely responses.
- Guided customer service representatives in information gathering and referrals.
- Maintained professional lobby and reception area standards.
- Ordered supplies for various staff members.
- Welcomed visitors, assessed purpose of visit, and directed them appropriately.
- Updated and maintained the Regional Office Phone Directory.
- Provided public information about the Forest Service, Eastern Region.
- Assisted Administrative Assistants in various tasks.
Administrative Assistant/Office Services
Beck, Chaet, Maloney & Bamberger
01.1999 - 06.1999
- Oversaw maintenance of office equipment.
- Fostered positive relationships with vendors and service providers.
- Streamlined inventory and supply functions within budget constraints.
- Monitored supply records and invoices.
- Organised and prioritised multiple tasks efficiently.
- Supported receptionist during peak times.
- Delivered mail and assisted co-workers with case management.
- Set up conference rooms and coordinated catering for meetings.
- Law Firm
Education
Certificate - Government
Congressional Briefing Training
Washington DC04-2015
Certificate & Plaque - New Leader Program
USDA Graduate School
Washington DC09-2013
Certificate Program - Early Childhood Education
Milwaukee Area Technical College
01-1990
High School -
Washington High School
01-1989
Skills
- Meeting organization and time management
- Compliance and office administration
- Customer service and support
- Training and development
- Database management and record keeping
- Team communication
- Attention to detail
- Problem solving
- Filing systems and travel arrangements
Timeline
Clerical Specialist-Criminal Div Circuit Court
Milwaukee County Government
11.2025 - Current
Staff Assistant
USDA Forest Service Law Enforcement
06.2020 - 09.2025
Administrative Support Assistant
USDA Forest Service
05.2005 - 01.2020
Secretary
USDA Forest Service
02.2003 - 04.2004
Human Resources Assistant
USDA Forest Service
02.2001 - 02.2003
Information Receptionist
USDA Forest Service
10.1999 - 02.2001
Administrative Assistant/Office Services
Beck, Chaet, Maloney & Bamberger
01.1999 - 06.1999
Certificate - Government
Congressional Briefing Training
Certificate & Plaque - New Leader Program
USDA Graduate School
Certificate Program - Early Childhood Education
Milwaukee Area Technical College
High School -
Washington High School