Marteshia Grady

• As a customer service representative my role was to take inbound calls for member’s needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• As a cashier my roles was to greet customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

As a customer service representative my roll was to educate customers about billing, payment processing and procedures.

• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

• As a customer service representative my role was to answer inbound calls. Help customers log into account. Proactively communicate and listen to members concerns. Help members make deposit into their accounts. Provide members with accurate information on how they can enroll in a product .

• As an electronic sales associate my roles was to greet customers and keep area neat and clean.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Engaged in friendly conversation with customer to better uncover individual needs.

• As a cashier my role was to greet customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• As a certified nursing assistance my role was to check patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Transported patients between rooms and appointments or testing locations.