Martez Faulks
South San Fransisco,CALIFORNIA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Papa Johns. Skilled in staff supervision and retail operations, adept at fostering team motivation and leveraging product knowledge for sales excellence. Achieved significant improvements in financial accuracy and service quality, demonstrating strong money handling and customer relations abilities.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Finish Line
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Papa Jhons
03.2024 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Zumiez
05.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Coronado High School
100 Champions Pl, El Paso 05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Retail Operations
Timeline
Assistant Manager
Finish Line
08.2024 - Current
Manager
Papa Jhons
03.2024 - 06.2024
Sales Associate
Zumiez
05.2023 - 02.2024
High School Diploma -
Coronado High School
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