Martez Lowery
Clermont,FL
Summary
I’m a dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Also have extensive Multi-family management skills where I led teams of 55-125 daily on production of framing apartment complexes.
Overview
18
18
years of professional experience
Work History
Server
Walt Disney World Resort
Lake Buena Vista, FL
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
Framing Site Superintendent
Empire Finish Systems
Winter Garden, FL
10.2020 - 05.2022
- Supervised subcontractors to enforce adherence to OSHA regulations and work safety guidelines.
- Worked closely with clients to coordinate site work and resolve issues.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw personnel safety and efforts at work site.
- Prioritized and delegated workload based on available materials.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Liaised with subcontractors regarding work progress.
- Enhanced communication between construction management and personnel to facilitate smooth project completion.
Car Sales Consultant
Napleton Clermont
02.2019 - 08.2021
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Demonstrated vehicle features and conducted test drives.
- Prepared purchased vehicles and completed final delivery checks.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- 15-20+ Car Sales/Monthly
Server
TRex Cafe
05.2016 - 02.2020
- Cultivated warm relationships with regular customers.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Greeted new customers, discussed specials and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- 1 of few Leaders in Gross Sales per night.
Server
Walt Disney World Resort Coronado Springs Resort
Lake Buena Vista, FL
08.2019 - 11.2019
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Leading by few Cast Members in Gross Sales per night.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for 2 restaurant with social relevancy and intentionality
Server
Kekes Breakfast Cafe
12.2015 - 05.2018
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials and took drink orders.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Delivered quality services while maintaining friendly and welcoming environment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality
Corps Member
City Year Miami
05.2008 - 05.2009
- Helped individuals build life skills and better support local community.
- Worked in preschool classrooms to help prepare young children for future educational programs.
- Tutored students in ALL study areas, to provide extra support for those struggling with materials and Basic Needs
- Lead programs on citizenship, community support and volunteerism.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported positive behavior with encouragement and reinforcement
- Organized and scheduled office meetings as well as client appointments for team of 7 professionals, effectively accommodating hectic agendas
Education
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Hooksett, NHBachelor of Science - Biomedical Sciences
Florida International University
Miami, FL05.2012
Associate of Arts - Prelaw Studies
Florida International University
Miami, FL05.2010
High School Diploma -
East Ridge High School
Clermont, FL05.2008
Skills
- Returns and Exchanges
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Ability to Lift 40 pounds
- Attention to Detail
- Customer Service
- Store Policies and Procedures
- Merchandise Recommendations
- Meeting Sales Goals
- Product Knowledge
- Reliable and Responsible
- Honest and Ethical
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Server
Walt Disney World Resort
11.2022 - Current
Framing Site Superintendent
Empire Finish Systems
10.2020 - 05.2022
Server
Walt Disney World Resort Coronado Springs Resort
08.2019 - 11.2019
Car Sales Consultant
Napleton Clermont
02.2019 - 08.2021
Server
TRex Cafe
05.2016 - 02.2020
Server
Kekes Breakfast Cafe
12.2015 - 05.2018
Corps Member
City Year Miami
05.2008 - 05.2009
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Bachelor of Science - Biomedical Sciences
Florida International University
Associate of Arts - Prelaw Studies
Florida International University
High School Diploma -
East Ridge High School