Grace Tucker
Grovetown,GA
Summary
Looking to find a position that will grow my talents and expand my leadership abilities. Forward-thinking worker with proven history of leadership, planning and problem solving. Adept collaboration with others to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
6
6
years of professional experience
Work History
Server
Pizza Central Usa
Evans, GA
03.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assistant Manager
Georgia Theatre Company
Grovetown, Georgia
10.2021 - 03.2024
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Assisted in store opening by setting up office space, computers and cash registers.
Teacher's Assistant
The Bradley Schools
Evans, GA
02.2023 - 08.2023
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Organized student performance and enrichment activities to facilitate learning.
Floor Staff
Georgia Theatre Company
04.2019 - 12.2020
- Many years with customer service experience and leadership attributes
- Good customer service skills and money handling -Working with different levels of management for event and function planning
- LEADERSHIP
- Organized lines, lobbies and promotional material for major movie releases.
- Collected and took out garbage from concession stand and bathroom bins.
- Swept food, debris and trash off of lobby and movie room floors.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Managed cash and credit transactions and balanced registers after shifts.
- Performed ushering duties and assisted handicapped customers with seating.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Education
Associate of Arts - Design And Media Production
Augusta Technical College
Augusta, GA05-2026
High School Diploma -
Grovetown High School
Grovetown, GA05.2020
Skills
- Product and Service Knowledge
- Training and Development
- Merchandise Receiving and Handling
- Security Practices
- Building Customer Loyalty
- Staff Training
- Payment Processing
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Customer Service
- Adaptable and Flexible
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Returns and Exchanges
- Team Leadership
References
REFERENCES [Available upon request.
Timeline
Server
Pizza Central Usa
03.2024 - Current
Teacher's Assistant
The Bradley Schools
02.2023 - 08.2023
Assistant Manager
Georgia Theatre Company
10.2021 - 03.2024
Floor Staff
Georgia Theatre Company
04.2019 - 12.2020
High School Diploma -
Grovetown High School
Associate of Arts - Design And Media Production
Augusta Technical College
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