Martha Api
3330 Las Vegas Blvd N Apt.1010,NV
Summary
Dynamic Office Supervisor at Old Dominion Freight Line, Inc. with a proven track record in enhancing team collaboration and optimizing resource allocation. Skilled in compliance enforcement and staff training, I excel in fostering customer satisfaction and streamlining operations, resulting in improved workflow and employee performance.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Old Dominion Freight Line, Inc.
Las Vegas, NV
10.2021 - Current
- Supervised daily office operations, ensuring compliance with company policies and procedures.
- Coordinated communication between departments to streamline workflow and enhance collaboration.
- Managed scheduling and logistics for staff meetings, optimizing resource allocation.
- Trained and mentored new employees on operational processes and safety protocols.
Customer Service Representative
Anthem Insurance Company
Las Vegas, NV
09.2018 - 06.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed claims and ensured accurate data entry within company systems.
- Assisted customers in navigating insurance policies and coverage options.
- Maintained detailed records of customer interactions for quality assurance purposes.
Customer Service Representative
Sutherland Global
Las Vegas, NV
01.2018 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Reservation Agent
Zephyr Associates
Las Vegas, NV
01.2015 - 10.2016
- Managed customer inquiries and resolved issues regarding reservations and cancellations.
- Coordinated with hotel staff to ensure seamless check-in and accommodation experiences.
- Utilized reservation systems to process bookings accurately and efficiently.
- Streamlined communication between clients and service departments to enhance customer satisfaction.
Skills
Office operations management
Compliance enforcement
Resource allocation
Staff training and mentoring
Logistical planning
Team collaboration techniques
Performance tracking and reporting
Customer satisfaction enhancement
Employee onboarding support
Scheduling and calendar management
Training and coaching
Documentation and control
Workflow planning
Relationship building
Office administration
Staff supervision
Expense reporting
Customer relations
Clear oral/written communication
Customer service
Organizational skills
Data entry
Documentation expertise
Information protection
Clerical support
Remote time management
Timeline
Office Supervisor
Old Dominion Freight Line, Inc.
10.2021 - Current
Customer Service Representative
Anthem Insurance Company
09.2018 - 06.2021
Customer Service Representative
Sutherland Global
01.2018 - 09.2018
Reservation Agent
Zephyr Associates
01.2015 - 10.2016