Martha Balderrama
Surprise,AZ
Summary
Motivated individual offers lesson reinforcement, student supervision and report creation expertise paired with outstanding communication and multitasking abilities. Responsible and versatile professional with a passion to learn specialized skills in the paraprofessional area. Recognized as caring, communicative individual with the motivation to complete tasks.
Overview
8
8
years of professional experience
Work History
Fleet Manager
Hogan Transportation
Phoenix, AZ
09.2022 - Current
- Assist with any Driver documentation – Safety, Operational, HR and Disciplinary
- Oversees new hired drivers onboarding documents are completed in a timely manner
- Identifies and addresses any driver performance issues through coaching and counseling as well as recognizing team and individual successes
- Showing outstanding communication skills daily while fielding calls between customers, drivers, and other departments
- Ensures driver payroll is accurate and submitted timely
- (Using the HTP BERT system) Interviews prospective drivers and make recommendations on hiring decisions
- Coordinates services provided to customers including scheduling updates
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
Customer Service Representative
Swift Transportation
Phoenix, AZ
09.2016 - 09.2022
- Showing outstanding communication skills daily while fielding calls between customers, drivers, and other departments
- Demonstrate impeccable teamwork skills by working with other departments to recover loads and avoid carrier/load failures
- Complete detailed reports with accuracy while utilizing outstanding time management skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Billing Specialist
Waste Management
Phoenix, AZ
12.2015 - 07.2016
- Created and compile invoices and bills, transmits files to vendors posts transactions
- Maintains and distributes department related information daily
- Completes and maintains a variety of reports as directed by the department manager.
Education
Business Management
Rio Salado Business Courses Through APS/Discover Card
Phoenix, AZ05-2015
High School Diploma -
Salome High School
Salome, AZ05-2005
Skills
- Effective Communication
- Customer Relationship Management
- Reporting Requirements
- Documentation
- Schedule Management
- Arts and Crafts
- Data Collection
- Activity Planning
Languages
English
Professional
Spanish
Professional
Timeline
Fleet Manager
Hogan Transportation
09.2022 - Current
Customer Service Representative
Swift Transportation
09.2016 - 09.2022
Billing Specialist
Waste Management
12.2015 - 07.2016
Business Management
Rio Salado Business Courses Through APS/Discover Card
High School Diploma -
Salome High School
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