Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
strong phone and verbal communication skills along with active listing.
Managed large amounts of inbound and outbound calls in a timely manner.
Followed call center scripts when taking customers orders.
Identified customers needs clarifying information, research every issue provided solutions.