Martha Bernal
Richland,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Personable and Energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
10
10
years of professional experience
Work History
Referral Specialist
Yakima Valley Farm Workers
Toppenish , WA
09.2024 - Current
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Assisted patients by answering questions and providing information regarding referrals.
Receptionist- Team Lead
Yakima Valley Farm Workers
Yakima, WA
03.2022 - 09.2024
- Developed strategies for improving team productivity and streamlining operations.
- Led a team of receptionists, providing guidance, training, and mentorship.
- Greeted and assisted patients and staff in a professional and courteous manner.
- Successfully improved patient satisfaction through enhanced reception protocols and exceptional customer service.
- Scheduled and coordinated shifts to ensure optimal front desk coverage and smooth clinic operations.
- Managed high volumes of incoming calls, appointment bookings, and patient inquiries efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Interpreter
Certified Languages International Inc.
Portland, OR
04.2019 - 05.2020
- Acted as word for word interpreter between the client and the Spanish speaking customer during third-party calls.
- Managed incoming calls in medical, insurance, government, financial and business sectors.
- Provide a superior level of customer service.
- Exhibited professional behavior consistently by demonstrating punctuality and preparedness for shifts, maintaining respectful and collaborative interaction with colleagues and supervisors, as well as ensuring timely and accurate record keeping.
- Quickly adapting to new and changing technologies.
- Successfully interpreted both official terminology and colloquial language.
- Followed ethical codes to protect confidentiality of patient medical information.
Medical Interpreter
LanguageLine
Monterey, CA
04.2015 - 03.2017
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Interpreted complex medical terminology accurately between languages.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Stayed current on new expressions and cultural changes impacting language translation.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06-2010
Skills
- Scheduling
- Pre-authorizations
- Insurance Verification
- Record preparation
- Referral tracking
- Multi-line telephone skills
- Positive and professional
- Service-oriented mindset
- Multitasking and prioritization
- Verbal and written communication
- Strategic Planning
- In-Depth Knowledge of EPIC
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Referral Specialist
Yakima Valley Farm Workers
09.2024 - Current
Receptionist- Team Lead
Yakima Valley Farm Workers
03.2022 - 09.2024
Medical Interpreter
Certified Languages International Inc.
04.2019 - 05.2020
Medical Interpreter
LanguageLine
04.2015 - 03.2017
High School Diploma -
Sunnyside High School
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