Martha Burnett
Lincoln City,OR
Summary
Detail oriented customer service associate known for having great organizational skills. Gifted at working with people from all walks of life. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Level 9 Sports
Salt Lake City, Utah
04.2022 - 04.2025
- Remote position.
- Managed various lines of communication with customers, including phone calls, chats, and emails.
- Resolved complaints by providing effective solutions promptly.
- Processed returns and exchanges according to company policies.
- Assisted customers with product inquiries and service-related issues.
Customer Care Representative
Davinci Virtual
Salt Lake City, Utah
09.2021 - 04.2022
- Remote Position
- Managed customer inquiries via phone, email, and chat platforms.
- Collaborated with team members to improve customer support processes.
- Resolved technical issues using company-specific software tools.
Administrative Assistant for Housekeeping
Grand Summit Hotel
Park City, Utah
06.2021 - 09.2021
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Inspected guest rooms for cleanliness and adherence to hotel standards.
- Coordinated with maintenance team to address repair needs in guest areas.
- Coordinated daily housekeeping operations and prioritized tasks for staff efficiency.
Various Winter Seasonal Positions
Park City Mountain Resort
Park City, Utah
09.2018 - 02.2021
- Supervised daily rental operations at a premier mountain resort.
- Operated ski lifts efficiently, ensuring safe transport of guests to mountain areas.
- Provided excellent guest experiences by taking photos of individuals on the ski hill, as well as the ski school students prior to their day lessons.
Customer service associate
Park City Gardens
Park City, Utah
05.2019 - 10.2019
- Basic nursery tasks, such as watering inventory and maintaining the visual appeal of the nursery.
- Assisted guests with locating products, making appropriate choices for their planting needs, loading cars, and lifting large items such as bags of soil and pottery.
Receptionist
University Veterinary Hospital and Diagnostic Center
Salt Lake City, Utah
04.2018 - 09.2018
- Managed patient check-ins and ensured accurate data entry in the clinic system.
- Scheduled appointments and coordinated follow-ups for veterinary services.
- Communicated with other practices to procure patient records, and various test results.
- Handled incoming calls, directing them to appropriate staff members efficiently.
- Processed payments from clients, including cash, credit cards, and checks.
Education
Phlebotomy Certification -
Oquirrh Mountain Phlebotomy School
Murray, UT11.2016
High School Diploma -
Las Lomas High School
Walnut Creek, CA06-2011
Some College (No Degree) - General Studies
San Francisco State University
San Francisco, CASome College (No Degree) - General Studies
Diablo Valley College
Pleasant Hill, CASkills
- Customer service
- Strong oral and written communication
- Computer proficiency
- Attention to detail
- Adaptability to change
- Multi-line telephone operations
- Multi-task management
Volunteer Experience
- 2008, Winter Nights Traveling Shelter (food prep)
- 2008, Contra Costa Crisis Nursery (Easter basket assembly)
- 2009, Winter Nights Traveling Shelter (food prep/serving, tutoring)
- 2009, San Francisco Aids Walk
- 2009, Volunteer Dishwasher at Family Camp
- 2010, Winter Nights Traveling Shelter (food prep/serving, tutoring)
- 2011, Winter Nights Traveling Shelter (food prep/serving, tutoring)
Timeline
Customer Service Representative
Level 9 Sports
04.2022 - 04.2025
Customer Care Representative
Davinci Virtual
09.2021 - 04.2022
Administrative Assistant for Housekeeping
Grand Summit Hotel
06.2021 - 09.2021
Customer service associate
Park City Gardens
05.2019 - 10.2019
Various Winter Seasonal Positions
Park City Mountain Resort
09.2018 - 02.2021
Receptionist
University Veterinary Hospital and Diagnostic Center
04.2018 - 09.2018
Phlebotomy Certification -
Oquirrh Mountain Phlebotomy School
High School Diploma -
Las Lomas High School
Some College (No Degree) - General Studies
San Francisco State University
Some College (No Degree) - General Studies
Diablo Valley College