Martha Canela
BAKERSFIELD,CA
Summary
Through my extensive experience in Customer Service, I've grown to build a profound understanding and ability to deepen relationships with all my clients. My goal is to develop strong and professional relationships in order to provide solutions, resources, and educate others in order to achieve set objectives.
Overview
23
23
years of professional experience
Work History
Member Loyalty Representative
Oportun
08.2014 - 06.2023
- Empower and support each client with financial options to fit their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
Fingerprint/Quality Assurance Technician
Northrop Grumman
02.2001 - 09.2018
- Performed manually and electronically processing fingerprints for culturally diverse applicants for US Immigration Services.
- Served as a primary source of support to renew the resident card, identity verification, and fingerprint inspection for quality assurance.
- Deliver an outstanding customer experience to the USIS applicants, while following federal regulations.
- Maintained confidentiality of information regarding applicants and the US Immigration Service.
Sales Representative
Don Roberto Jewelers
02.2000 - 02.2001
- Build customer relationships in order to build trust and achieve lifelong consumers.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of the company.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Demonstrate product expertise to all brands, quality, and style of all luxury jewelry.
Education
GED -
Salinas Adult School
Salinas, CA04.1997
Skills
- Customer Service Experience
- Outstanding Interpersonal Skills
- Sales
- Cash Handling
- Customer Relations
- Excellent People Skills
- Reliable and Punctual
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Member Loyalty Representative
Oportun
08.2014 - 06.2023
Fingerprint/Quality Assurance Technician
Northrop Grumman
02.2001 - 09.2018
Sales Representative
Don Roberto Jewelers
02.2000 - 02.2001
GED -
Salinas Adult School