Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Canela

BAKERSFIELD,CA

Summary

Through my extensive experience in Customer Service, I've grown to build a profound understanding and ability to deepen relationships with all my clients. My goal is to develop strong and professional relationships in order to provide solutions, resources, and educate others in order to achieve set objectives.

Overview

23
23
years of professional experience

Work History

Member Loyalty Representative

Oportun
08.2014 - 06.2023
  • Empower and support each client with financial options to fit their needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new leads to achieve and exceed monthly sales goals.
  • Managed efficient cash register operations.

Fingerprint/Quality Assurance Technician

Northrop Grumman
02.2001 - 09.2018
  • Performed manually and electronically processing fingerprints for culturally diverse applicants for US Immigration Services.
  • Served as a primary source of support to renew the resident card, identity verification, and fingerprint inspection for quality assurance.
  • Deliver an outstanding customer experience to the USIS applicants, while following federal regulations.
  • Maintained confidentiality of information regarding applicants and the US Immigration Service.



Sales Representative

Don Roberto Jewelers
02.2000 - 02.2001
  • Build customer relationships in order to build trust and achieve lifelong consumers.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of the company.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
  • Demonstrate product expertise to all brands, quality, and style of all luxury jewelry.

Education

GED -

Salinas Adult School
Salinas, CA
04.1997

Skills

  • Customer Service Experience
  • Outstanding Interpersonal Skills
  • Sales
  • Cash Handling
  • Customer Relations
  • Excellent People Skills
  • Reliable and Punctual
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Member Loyalty Representative

Oportun
08.2014 - 06.2023

Fingerprint/Quality Assurance Technician

Northrop Grumman
02.2001 - 09.2018

Sales Representative

Don Roberto Jewelers
02.2000 - 02.2001

GED -

Salinas Adult School
Martha Canela