Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naaraly Gonzalez

San Antonio,TX

Summary

I am very team oriented, but I can also work alone as well. I speak both English and Spanish I am fluent in both languages. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I am also excited to learn new things no matter what it takes. Just want to become better at anything positive for me. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any job position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Member Loyalty Representative

Oportun
11.2023 - Current
  • Served as a reliable resource for colleagues seeking assistance in handling complex customer inquiries or concerns.
  • Implemented feedback from supervisor''s coaching sessions to continually improve personal performance as a Loyalty Representative.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Retail Sales Representative

Verizon
03.2022 - 08.2022
  • Increased sales by offering advice on purchases and promoting additional products
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
  • Helped customers manage large purchases by collecting items from shelves and storage locations.

Sales Advisor

Best Buy
08.2018 - 03.2022
  • Listened to customer details and offered matching solutions to meet wide range of requirements
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Developed and delivered engaging sales presentations to convey product benefits
  • Demonstrated features, answered questions and offered solutions
  • Scheduled appointments and managed master calendar
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

Associate of Arts - Psychology

Palo Alto College
San Antonio, TX
04.2022

High School Diploma -

Sidney Lanier High School
San Antonio, TX
06.2015

Skills

  • Cash Handling
  • Microsoft applications proficiency
  • Active Listening
  • Organization
  • Account Updates
  • Order documentation

Timeline

Member Loyalty Representative

Oportun
11.2023 - Current

Retail Sales Representative

Verizon
03.2022 - 08.2022

Sales Advisor

Best Buy
08.2018 - 03.2022

Associate of Arts - Psychology

Palo Alto College

High School Diploma -

Sidney Lanier High School
Naaraly Gonzalez