Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Carlson

Bureau,IL

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Business Assistant

Heartland Dental
07.2022 - Current
  • Developed knowledge of company services to make suggestions according to customer needs.
  • Engaged with customers to build business relationships.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Chased insurance companies to achieve accurate and timely payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Medical Informatic- Scanning

Murfreesboro Medical Clinic & Surgicenter
11.2020 - 07.2022
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Scanned and uploaded medical records into electronic medical records system.

Machinist

Tangent Industries
02.2019 - 02.2020
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Manually set up machinery, lathes, and grinders.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Worked with team members to improve production processes and procedures.
  • Operated drill presses, lathes and milling machines to produce required parts.

Shift Manager

McDonald's Restaurant
06.2014 - 03.2019
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.

Production Line Lead

Cookie Kingdom
01.2012 - 06.2014
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

GED -

Illinois Valley Community College
Oglesby, IL
05.2012

Skills

  • Report Generation
  • Business Correspondence
  • Office Equipment
  • Payment Scheduling and Collection
  • Payment Plan Options
  • Data Verification
  • Insurance Plan Verification
  • Microsoft Word
  • Customer Relations
  • Problem-Solving Ability
  • Critical Thinking
  • Customer Service

Timeline

Business Assistant

Heartland Dental
07.2022 - Current

Medical Informatic- Scanning

Murfreesboro Medical Clinic & Surgicenter
11.2020 - 07.2022

Machinist

Tangent Industries
02.2019 - 02.2020

Shift Manager

McDonald's Restaurant
06.2014 - 03.2019

Production Line Lead

Cookie Kingdom
01.2012 - 06.2014

GED -

Illinois Valley Community College

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Martha Carlson