Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Martha Carrizales

Winter Haven,FL

Summary

Customer service with many years of experience providing professional service and attention to customers, plus and always maintain a welcome atmosphere, friendly, outgoing and polite and provide courteous customer service, greeting guests, and can handle general inquiries and the ability to provide conscientious and quick assistant to even the most demanding customers. As well as ensuring the needs of the business are met promptly and efficiently, excellent time management and multitasking. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Family Dollar
02.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Lounge Kitchen Cook

Apple
06.2019 - 12.2019
  • Offered strong customer service skills, keeping customers satisfied
  • Developed relationships with new staff members,was involved in training new team members and assisted existing staff members in management of stock and any other areas where assistance was needed
  • Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of equipment
  • Welcomed customers and made them feel comfortable while taking care of dining needs and requests
  • Managed phones orders as well as making order and ensured it was ready for pick up
  • Accurately input all orders into Point of sale system
  • Prepared all food items on menu with accuracy and efficiency and was accommodating to customers special requests

Customer Service Representative

Results Staffing
02.2019 - 03.2019
  • Responded to over 50 calls related to medical insurance and their service inquiries
  • Handled all Spanish speaking people, engaged with customers in a friendly, courteous, and professional manner
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Scheduled transportation requests to and from Medical institutions making sure any special needs were met
  • Filled in orders for OTC products given by insurance carriers for customers
  • Made sure client information was correct and up to date if not, I accurately made changes needed

Manager

Superway
10.2016 - 01.2019
  • Responsible for processing cash, debit, credit and EBT transactions using POS system including balancing cash register, making change and scanning items for sale
  • Redeemed prize winning lottery tickets
  • Requested official identification for purchases of alcohol, tobacco and lottery games meeting strict standards of under age sales
  • Did inventory, stocked and rotated products, organized merchandise on shelves, racks and bins for optimal appearance
  • Developed better understanding of company's product offerings, creating greater enjoyment of store's merchandise with different types of displays. kept work area tidy and sanitary, promptly addressing spills and other messes
  • And all areas of establishment including restroom
  • Accurately kept record of credit given to clients who were approved only by owner
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Knowledgeable about gas pumps, how to turn them on when opening store and how to properly turn off when closing as well as procedures in event of an emergency
  • Greeted all incoming customers and provided friendly and efficient service with ability to handle challenging situations
  • Performed opening and closing responsibilities, including closing cash drawer and Point of sale system, printing out sale report and lottery terminal report of sales and cashout, sweeping and mopping
  • Turning on night alarm and securely locking door.

Education

No Degree - Office Technology

Waubonsee Community College Aurora, IL
Aurora, IL
07.1993

Skills

  • Customer service, Communication skills, Food service, Time management, Guest services, Bilingual
  • Education
  • Waubonsee Community College Aurora, IL
  • Office Technology 06/1993
  • Ridge Technical Winter Haven, FLORIDA
  • Office Technology 11/1992

Problem-solving

Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Family Dollar
02.2023 - Current

Lounge Kitchen Cook

Apple
06.2019 - 12.2019

Customer Service Representative

Results Staffing
02.2019 - 03.2019

Manager

Superway
10.2016 - 01.2019

No Degree - Office Technology

Waubonsee Community College Aurora, IL
Martha Carrizales