Martha Castaneda

Multitasking,prepping,cooking,while providing excellent customer service.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.
• Collaborated with team members to maintain a smooth workflow during busy hours.
• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
• Prepared and served hot and cold sandwiches based on customer preferences.