Rose Mathurin
Orem,UT
Summary
Adept at delivering exceptional customer service and high-quality food preparation. Skilled in cash management and fostering customer relationships, consistently enhancing satisfaction and loyalty. Excelled in fast-paced environments, ensuring safety and efficiency with a keen focus on problem resolution and team collaboration.
Overview
23
23
years of professional experience
Work History
Cook
Orem Rehabilitation And Skilled Nursing
04.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Associate
Wallgreens
07.2006 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Banker
Mohegan Sun Casino
07.2001 - 07.2012
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
Associate of Science - Business Managment
Utah Valley University
Orem, UT09.2018
Bachelor of Arts -
Institute Jean Price Mars
Port-au-Prince Haiti05.1985
High School Diploma -
Soeur Salesienne
Port-au-Prince, Haiti05.1970
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food Preparation
- Strong attention to safe food handling procedures
- Food handling
- Cash Handling
- Cash Management
- Customer Education
- Developing customer relationships
- Exceptional customer service
- Problem Resolution
- Team Collaboration
- Refunds and exchanges
- Product and service solutions
- POS System Operation
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Cook
Orem Rehabilitation And Skilled Nursing
04.2020 - Current
Customer Service Associate
Wallgreens
07.2006 - Current
Banker
Mohegan Sun Casino
07.2001 - 07.2012
Associate of Science - Business Managment
Utah Valley University
Bachelor of Arts -
Institute Jean Price Mars
High School Diploma -
Soeur Salesienne
Similar Profiles
Megan BrimhallMegan Brimhall
Occupational Therapy Intern at Orem Rehabilitation And Skilled NursingOccupational Therapy Intern at Orem Rehabilitation And Skilled Nursing
Tyson Trainor, DPTTyson Trainor, DPT
Assistant Director of Rehab at Orem Rehabilitation and Skilled Nursing (Ensign Affiliate)Assistant Director of Rehab at Orem Rehabilitation and Skilled Nursing (Ensign Affiliate)
Alba Oriana FreemanAlba Oriana Freeman
CNA at Orem Nursing And Rehabilitation CenterCNA at Orem Nursing And Rehabilitation Center