Rose Mathurin
Orem,UT
Summary
Adept at delivering exceptional customer service and high-quality food preparation. Skilled in cash management and fostering customer relationships, consistently enhancing satisfaction and loyalty. Excelled in fast-paced environments, ensuring safety and efficiency with a keen focus on problem resolution and team collaboration.
Overview
23
23
years of professional experience
Work History
Cook
Orem Rehabilitation And Skilled Nursing
04.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Associate
Wallgreens
07.2006 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Banker
Mohegan Sun Casino
07.2001 - 07.2012
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
Associate of Science - Business Managment
Utah Valley University
Orem, UT09.2018
Bachelor of Arts -
Institute Jean Price Mars
Port-au-Prince Haiti05.1985
High School Diploma -
Soeur Salesienne
Port-au-Prince, Haiti05.1970
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food Preparation
- Strong attention to safe food handling procedures
- Food handling
- Cash Handling
- Cash Management
- Customer Education
- Developing customer relationships
- Exceptional customer service
- Problem Resolution
- Team Collaboration
- Refunds and exchanges
- Product and service solutions
- POS System Operation
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Cook
Orem Rehabilitation And Skilled Nursing
04.2020 - Current
Customer Service Associate
Wallgreens
07.2006 - Current
Banker
Mohegan Sun Casino
07.2001 - 07.2012
Associate of Science - Business Managment
Utah Valley University
Bachelor of Arts -
Institute Jean Price Mars
High School Diploma -
Soeur Salesienne
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