Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Castro

Littlerock,CA

Summary

Proficient at fostering customer satisfaction, I excelled in a fast-paced environment at El Aguaje Pet Shop, enhancing store reputation through exceptional service and Spanish fluency. Demonstrated professionalism and teamwork, effectively resolving complaints and promoting a positive shopping atmosphere. Achieved seamless operations by adapting swiftly to challenges, showcasing reliability and customer engagement. Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in various areas and flexible with changing business needs.

Overview

2
2
years of professional experience

Work History

Retail Cashier

El Aguaje Pet Shop
01.2023 - Current
  • Managed returns and exchanges while following store policy.
  • Supported promotional efforts by informing customers of special offers.
  • Handled cash, credit, and debit transactions following store procedures.
  • Stocked shelves and ensured products were neatly displayed for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .

Education

High School Diploma -

Littlerock High School
Littlerock, CA
06-2025

Skills

  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Reliability and punctuality
  • Workplace cleanliness
  • Professionalism and courtesy
  • Customer engagement
  • Spanish fluency

Languages

English
Spanish

Timeline

Retail Cashier

El Aguaje Pet Shop
01.2023 - Current

High School Diploma -

Littlerock High School
Martha Castro