Martha Cruz
Journalism Graduate
Las Vegas,NV
Summary
Driven to learn quickly, advance computer proficiency and training in Journalism and Media Studies. Solid background in writing and reporting settings supporting team needs. Flexible and hardworking team player focused on boosting efficiency and performance with conscientious and detail-oriented approaches.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Intern
UNLV Athletics
Las Vegas, NV
01.2021 - Current
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Sorted and organized files, spreadsheets and reports.
- Write articles and recaps of games.
- Attend games and help out with variety of operations.
- Create graphics and videos as well as organize all professional pictures and videos on Google Drive.
Porter
Findlay Chevrolet
Las Vegas, NV
12.2020 - Current
- Provide excellent customer service and assist guests when it comes to their vehicles.
- Assist service advisors with any help they might need.
- Keeping guests calm and satisfied as they await their vehicle to be serviced.
Guest Service Lead
TCSE Inc
Las Vegas, NV
09.2019 - 12.2020
- Provide excellent customer service and help guest at Town Square, Las Vegas Responded to guests, including email, telephone, and in-person inquiries.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Keyholder
Bath and Body Works
Las Vegas, NV
02.2018 - 09.2019
- Being a keyholder has taught me a lot about management and the math that comes with sales.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Compiled weekly monetary reports and records for store managers.
Lead Sales Associate
Levi’s Strauss and CO
Las Vegas, NV
07.2015 - 05.2019
- Monitored performance of the sales team and implemented improved methods where needed.
- Implemented improved methods to assist with marketing campaign performance.
- Provided quality customer service while cultivating client satisfaction and loyalty.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV 08.2011 - 06.2015
Associate of Arts - Journalism And Media Studies
College of Southern Nevada
Las Vegas, NV 08.2016 - 12.2018
Bachelor of Arts - Journalism And Media Studies
University of Nevada
Las Vegas, NV 08.2019 - 05.2021
Skills
Customer Service (6 years)
Front Desk (2 year)
Typing (60 WPM)
Writing Skills
Operations support
Spanish language fluency
Project support
Team collaboration
Social media sites
Brand development
Strategic planning and analysis
Initiative
Problem-solving
Outstanding communication skills
Administrative Tasks
Timeline
Intern
UNLV Athletics
01.2021 - Current
Porter
Findlay Chevrolet
12.2020 - Current
Guest Service Lead
TCSE Inc
09.2019 - 12.2020
Bachelor of Arts - Journalism And Media Studies
University of Nevada
08.2019 - 05.2021
Keyholder
Bath and Body Works
02.2018 - 09.2019
Associate of Arts - Journalism And Media Studies
College of Southern Nevada
08.2016 - 12.2018
Lead Sales Associate
Levi’s Strauss and CO
07.2015 - 05.2019
High School Diploma -
Las Vegas High School
08.2011 - 06.2015