Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Timeline
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Martha Cruz-Palma

Atlanta,USA

Summary

Adept at multitasking and prioritization, I leveraged strong communication and inventory reporting skills to enhance operational efficiency at Jim Ellis Automotives. As a dedicated team player, I significantly improved customer service standards across various roles, from receptionist to crew trainer, demonstrating a keen ability to adapt and excel in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Receptionist

Jim Ellis Automotives
Atlanta, GA
08.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

General Merchandise Stocker

Target
Atlanta, USA
05.2023 - Current
  • Stocked merchandise on floor and made sure shelves were neat and organized
  • Assisted customers with any questions and provided excellent customer service
  • Used electronic scanning devices to log in products for inventory
  • Identified products in need of restocking by taking accurate inventories
  • Removed damaged or expired items from shelves to keep stock fresh
  • Assisted the front end of the store by cashiering and assisting customers with their purchases

Stocker

Walmart
Atlanta, USA
07.2021 - 01.2023
  • Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas
  • Handled stock needs according to schedule, keeping shelves continuously full for customers
  • Maintained safety while operating equipment such as forklifts and pallet jacks
  • Provided excellent customer service by answering questions and providing product insights
  • Kept shelves well-stocked with current merchandise for customers' convenience

Cashier/Food Runner

Bantam & Biddy
Atlanta, USA
05.2021 - 09.2021
  • Greeted customers upon arrival and assisted them by answering any questions and providing recommendations when taking their orders
  • Cleaned and organized dining areas, replenishing condiment stations, ice machines and napkins
  • Operated POS system to enter orders, complete sales transactions and calculate correct change
  • Kept storefront clean and tidy, clearing clutter and restocking utensils
  • Assisted with packing and organizing take-out orders, delivering to waiting guests
  • Delivered food from kitchen to dining room tables

Crew Trainer

McDonalds
Brookhaven, USA
12.2019 - 05.2021
  • Trained new workers by thoroughly explaining procedures and roles, answering any questions they have, and teaching all safety and equipment procedures
  • Assisted crew members during their shifts with any tasks, questions, and concerns
  • Made sure there was communication and respect throughout the work space
  • Used POS system to take orders in drive thru and inside restaurant
  • Answered all customer's questions and concerns
  • Prepped and packaged orders for customers
  • Restocked condiments, napkins, utensils, ingredients, and other needed supplies
  • Kept storefront and work station clean and organized

Education

Bachelor of Science (B.S.) - Chemistry

Oglethorpe University
Brookhaven, GA
05.2026

High School Diploma -

Cross Keys High School
Brookhaven, GA
05.2022

Skills

  • Strong communication
  • Time management
  • Customer service
  • Basic computer skills
  • Critical thinking
  • Inventory reporting
  • Teamwork skills
  • Restaurant and retail experience
  • Serving experience
  • Multitasking and prioritization

Languages

  • English, Native
  • Spanish, Fluent

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Dean's List
  • Receptionist of the Year

Timeline

Receptionist

Jim Ellis Automotives
08.2023 - Current

General Merchandise Stocker

Target
05.2023 - Current

Stocker

Walmart
07.2021 - 01.2023

Cashier/Food Runner

Bantam & Biddy
05.2021 - 09.2021

Crew Trainer

McDonalds
12.2019 - 05.2021

Bachelor of Science (B.S.) - Chemistry

Oglethorpe University

High School Diploma -

Cross Keys High School
Martha Cruz-Palma