Allyiah Velazquez
Queens
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Salsa
Queens, Astoria, NY
03.2023 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening schedules and couches.
Sales Associate
Macy’s
Queens, NY
04.2021 - 07.2021
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Assisted with training and mentoring new team members.
Retail Sales Assistant
Marshalls
Queens, NY
05.2017 - 07.2018
- Supported company standards of passionate customer service and sold through customer engagement.
- Drove product sales by developing, identifying and securing all relevant direct sales opportunities.
- Greeted and assisted customers while anticipating needs.
- Changed store displays and physically moved and reached both high and low items.
- Maintained store tidiness, cleanliness and security.
Education
High School Diploma - undefined
Voyages Preparatory
Queens, NY06.2021
Skills
- Computer skills
- Spanish
- Customer Service Skills
- Strong Communication
- Excel
- Communication
Certification
- Graphic design
- Excel
Extracurricular Activities
Softball Team Graphic Design
Timeline
Receptionist
Salsa
03.2023 - Current
Sales Associate
Macy’s
04.2021 - 07.2021
Retail Sales Assistant
Marshalls
05.2017 - 07.2018
High School Diploma - undefined
Voyages Preparatory