Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARTHA DIXON

Muskogee

Summary

Dynamic Food & Beverage Manager with a proven track record at Muskogee Golf Club, excelling in cost control and innovative menu development. Enhanced customer satisfaction through staff training and effective complaint resolution, while optimizing inventory management to reduce waste. Skilled in wine pairing, fostering strong supplier relationships, and driving sales through successful event organization.

Overview

39
39
years of professional experience

Work History

Food & Beverage Manager

Muskogee Golf Club
01.2015 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Streamlined operations through regular review of processes and implementation of best practices.
  • Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
  • Worked closely with marketing teams on promotional activities that generated increased foot traffic.
  • Managed bar and wait staff and directed hiring program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.

Sr. Education Case Manager

Veterans Benefit Administration
01.1986 - 01.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

No Degree - Business With Education Minor

Northeastern University
Tahlequah, Ok

Skills

  • Food and beverage operations
  • Cost control
  • Wine pairing
  • Menu development

Languages

English

Timeline

Food & Beverage Manager

Muskogee Golf Club
01.2015 - Current

Sr. Education Case Manager

Veterans Benefit Administration
01.1986 - 01.2023

No Degree - Business With Education Minor

Northeastern University

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MARTHA DIXON