MARTHA ELENA MAGINNISS
SeaTac,WA
Summary
Dynamic leader with a proven track record at KCSARC, enhancing legal advocacy and interagency collaboration. Excelled in fostering relationships, achieving significant improvements in service delivery and client satisfaction. Skilled in mediation and cross-cultural communication, adept at driving team success and organizational growth through strategic initiatives and professionalism.
Overview
18
18
years of professional experience
Work History
HEAD USHER
Fifth Avenue Theater
Seattle, WA
12.2023 - Current
- Served as a liaison between patrons and management, effectively addressing concerns and resolving issues
- Contributed to successful event outcomes by working closely with performers' teams to ensure seamless coordination during shows
- Ensured smooth transitions between performances by efficiently clearing venues after each event and preparing them for the next show
- Improved audience experience by efficiently managing seating arrangements and addressing any concerns promptly
- Maintained immaculate facilities through diligent cleaning efforts, enhancing visitor satisfaction with the theater's cleanliness standards
INTERAGENCY LIASION
KCSARC
RENTON, WA
04.2019 - 02.2023
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners
- Supported organizational growth through active participation in networking events, conferences, and professional associations
- Solved conflicts and addressed issues that occurred between other entities and business
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes
- Successfully communicated with entities inside and outside of business
- Gathered, organized and input information into digital database
- Developed effective improvement plans in alignment with goals and specifications
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
Legal Advocate
KCSARC
Renton, WA
07.2007 - 02.2023
- Provided crisis intervention to clients experiencing emotional distress or immediate danger, connecting them with emergency resources when necessary
- Increased cultural competency within the organization through ongoing training initiatives focused on working with diverse populations effectively
- Empowered clients by teaching self-advocacy skills and encouraging personal growth through goal-setting exercises
- Improved communication between victims and law enforcement by serving as a proficient interpreter during investigative interviews
- Conducted educational trainings for community partners on topics related to victim advocacy, domestic violence, sexual assault, and human trafficking awareness
- Enhanced victim support by providing bilingual assistance in both English and Spanish
- Assisted victims of crime by offering compassionate guidance and resources throughout the recovery process
- Supported victims, family members and witnesses through law enforcement, healthcare and social services
- Liaised with members of justice system on behalf of client
Education
No Degree - SOCIAL SERVICES
HIGHLINE COLLEGE
DES MOINES, WASkills
- Flexibility
- Team management
- Cross-cultural communication
- Strong leadership
- Interpersonal communication
- Active listening
- Professionalism
- Conflict resolution
- Self motivation
- Verbal and written communication
Timeline
HEAD USHER
Fifth Avenue Theater
12.2023 - Current
INTERAGENCY LIASION
KCSARC
04.2019 - 02.2023
Legal Advocate
KCSARC
07.2007 - 02.2023
No Degree - SOCIAL SERVICES
HIGHLINE COLLEGE